Mid Valley Disposal is seeking a dependable and detail-oriented Dispatcher to join our Operations Team. This role is ideal for someone who excels in a fast-paced environment, enjoys problem-solving, and is committed to providing excellent customer service. As a Dispatcher, you will serve as a key point of communication between drivers, customer service, sales, and customers to ensure efficient daily operations and timely service delivery.
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Dispatch drivers and coordinate service requests to ensure timely and efficient completion of routes.
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Assign routes, service tickets, and work orders while monitoring daily progress.
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Receive and process requests from Customer Service and Sales for container deliveries, exchanges, and pickups.
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Communicate with drivers throughout the day to address route changes, service issues, and customer concerns.
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Troubleshoot operational challenges and identify solutions to maintain service levels.
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Optimize route efficiency and support productivity goals established by management.
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Maintain accurate route documentation and service records.
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Provide professional customer service via phone, email, and two-way communication devices.
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Assist with driver check-in procedures and ensure all required documentation is completed.
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Promote and support a safe working environment by following company safety policies and procedures.
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High school diploma or GED equivalent.
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Strong communication, organizational, and multitasking skills.
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Ability to work effectively in a fast-paced environment.
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Basic computer proficiency, including Microsoft Office applications.
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Minimum of 1 year of dispatching experience.
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Minimum of 2 years of customer service experience.
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Experience with routing, logistics, or transportation operations.
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Bilingual in English and Spanish.
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Competitive hourly pay based on experience.
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Comprehensive benefits package including:
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Medical, Dental, and Vision Insurance
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401(k) Retirement Plan
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Paid Vacation, Sick Time, and Holidays
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Employee wellness programs and discounts.
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Community involvement and volunteer opportunities.
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Career growth and professional development opportunities.
At Mid Valley Disposal, our employees are the foundation of our success. We foster a collaborative work environment where team members are valued, supported, and given opportunities to grow. If you're looking for a rewarding career with a company that invests in its people, we'd love to hear from you.
Apply today and become part of the Mid Valley Disposal team!
