We’re seeking compassionate and customer-focused individuals to join our team as Customer Support Representative. You’ll play a vital role in assisting customers with policy queries and work-related injury claims.
What You’ll Do:
- Provide exceptional customer service, ensuring prompt and efficient resolution of enquiries .
- Accurately process requests and identify opportunities for process improvement.
- Collaborate with diverse teams to deliver seamless customer experiences.
- Demonstrate critical thinking to understand complex insurance policies and legislative requirements.
- Adapt to fluctuating workloads, remaining flexible and agile during peak periods.
- Handle sensitive and challenging conversations with empathy and understanding.
What We’re Looking For:
- Previous experience in a customer-centric role, ideally within insurance or a high-volume call centre.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- A keen eye for detail and accuracy, with the ability to work efficiently under pressure.
- A passion for helping others and a commitment to delivering outstanding customer service.
What We Offer:
- Competitive salary and access to banked time.
- Regular training and secondment opportunities.
- Study assistance and leadership development programs.
- An organisation that prioritises workplace culture, job satisfaction and work-life balance.
- Dedicated wellness program offering discounted private health insurance and an Employee Assistance Program.
Job Type: Full-time
Pay: $25.07 - $30.20 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Referral program
- Vision insurance
- Work from home
Work Location: In person
