Service Technician
Pay: $23.00 - $26.00 per hour
Job Type: Full-Time
Location: In Person | Northeast Pennsylvania
At Renewal by Andersen of Northeast PA, we're more than a window and door company—we're a team committed to creating exceptional homeowner experiences. Everything we do is guided by three simple principles:
- Delight the Homeowner
- Set Each Other Up for Success
- Do the Right Thing Always
If you're someone who enjoys solving problems, working with your hands, and taking pride in a job well done, this may be the opportunity you've been looking for.
About This Role
As a Service Technician, you are often the final touchpoint in a homeowner's journey with us. When something isn't working as expected, you're the person who arrives with the expertise, professionalism, and determination to make it right. Every day brings a new challenge from troubleshooting product operation issues to developing solutions that exceed expectations. Your work directly impacts homeowner satisfaction and helps uphold the reputation we've built throughout Northeast Pennsylvania.
What You'll Do
- Provide in-home service for Renewal by Andersen windows and patio doors.
- Diagnose issues related to installation, product performance, or normal wear and tear.
- Perform repairs, adjustments, removals, and re-installations as needed.
- Leverage technical expertise to identify the best solution the first time whenever possible.
- Partner with internal teams, vendors, and technical experts to resolve challenges efficiently.
- Accurately document service activities and follow established procedures.
- Listen carefully to homeowner concerns and deliver solutions that reinforce confidence in our products.
- Clearly communicate findings, recommendations, and next steps throughout the service process.
- Share feedback and insights that help improve products, processes, and homeowner experiences.
- Continuously expand your product knowledge and technical skills.
- Support a culture of collaboration, accountability, and learning.
Who You Are
We're looking for someone who combines technical ability with a customer-first mindset.
You may be a great fit if you:
- Enjoy working with your hands and take pride in quality craftsmanship.
- Are comfortable using measuring tools, hand tools, and power tools.
- Have strong troubleshooting and problem-solving skills.
- Communicate professionally and confidently.
- Can work independently while managing multiple service calls and priorities.
- Value teamwork and are willing to support others when needed.
- Embrace continuous learning and professional growth.
Work Environment & Physical Requirements
This is an active, hands-on role that includes:
- Working inside and outside of customer homes in varying weather conditions.
- Standing, kneeling, crouching, bending, twisting, and climbing throughout the workday.
- Lifting and carrying materials weighing 75+ pounds.
- Working from ladders, scaffolding, and elevated surfaces when necessary.
Travel
- Travel throughout our Northeast Pennsylvania territory using a company-provided service vehicle.
- Local daily travel is a regular part of the position.
Education & Experience
Preferred qualifications include:
- 1-2 years of experience in carpentry, construction, installation, or service technician work.
- Experience using technology to manage email, schedules, and service documentation; familiarity with Apple-based devices is a plus.
- High school diploma, GED, or equivalent.
Compensation
Benefits
- 100% company-paid medical, dental, and vision coverage
- Company-paid life insurance
- Company-paid disability insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
- Employee Assistance Program (EAP)
Eligibility Requirements
- Valid driver's license with a driving record in good standing
- Reliable transportation
- Ability to pass a criminal background check and pre-employment drug test
- Authorized to work in the United States
If you're looking for a career where your craftsmanship matters, your work is appreciated, and your team is committed to doing the right thing for homeowners and each other, we'd love to meet you.
We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy, age, disability, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of this position.
Posting currect as of: 06.26.2026
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Referral program
- Tools provided
- Tuition reimbursement
- Vision insurance
Work Location: In person
