Job Description
Client Services Administrator II
Information Technology
JOB SUMMARY
This position is responsible for the provision of information technology client services to assigned county departments.
MAJOR DUTIES
Assists with the maintenance of the electronic infrastructure; performs needed repairs on malfunctioning equipment; assists users with technology requests and questions.
Deploy hardware for county departments; update and configure operating systems; set up user profiles; deploy miscellaneous hardware for county users.
Assists end users in the resolution of hardware issues.
Manage essential systems as assigned; collaborate with vendors to troubleshoot issues.
Manage, update, repair, and maintain hardware and devices; update operating systems, software, and add-ons.
Perform reporting and data gathering as assigned; generates reports and spreadsheets.
Trains staff in the use of technology as assigned; provides training on the use of equipment, computer hardware, and software applications.
Deploy, maintain, and troubleshoot virtual machines and workstations.
Respond to day-to-day ticket requests for various county departments.
Assists CIO, deputy CIO or other department heads with IT related projects, including planning, coordinating installs, working with vendors, etc.
Responds to after-hours emergencies as needed.
Manage the AV for Commissioner meetings after 8-5 hours 1-2 days’ monthly.
Maintain inventory of end-user equipment
Provide tier 2 support; assist network and datacenter staff with routine tasks.
Appropriates and manages technologies as assigned; researches and recommends the acquisition and implementation of hardware; maintains documentation to track the life cycle of equipment and retires hardware at the end of its life cycle.
Performs related duties.
KNOWLEDGE REQUIRED BY THE POSITION
Knowledge of information technology standards, trends, management, and security principles.
Knowledge of IT client services principles.
Knowledge of the deployment, maintenance, and upgrading of computer hardware, software, and peripherals.
Knowledge of video recording devices.
Basic Understanding of network infrastructure and functionality.
Skill in problem solving.
Skill in prioritizing and planning.
Skill in interpersonal relations.
Skill in oral and written communication.
SUPERVISORY CONTROLS
The Deputy Chief Information Officer assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.
GUIDELINES
Guidelines include manufacturer instructions, and department and county policies and procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of varied technical and client services functions. Working with a variety of systems combined with the unique needs of each client contributes to the complexity of the position.
The purpose of this position is to provide IT services to assigned county departments. Successful performance contributes to efficiency and effectiveness of a variety of county operations.
CONTACTS
Contacts are typically with coworkers, other county personnel, vendors, and members of the general public.
Contacts are typically to exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The work is typically performed while sitting at a desk or table or while intermittently sitting, walking, bending, crouching, standing, or stooping. The employee frequently lifts light and occasionally heavy objects.
The work is typically performed in an office and outdoors, occasionally in cold or inclement weather. Work may require the use of protective devices such as masks, goggles, gloves, etc.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
MINIMUM QUALIFICATIONS
Knowledge and level of competency commonly associated with the completion of an associate degree in a course of study related to the occupational field as well as 3-5 years’ professional experience in related field.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for three to five years.
Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
Location : INFORMATION TECHNOLOGY
Group : NON-EXEMPT
Posting Start : 08/17/2026
Posting End : 08/31/2026
HIRING RANGE: $28.93-$30.38
