C&T Enterprises, Inc. will receive letters of interest for the position of Administrative Assistant, Engineering & Operations at Claverack Rural Electric Cooperative (REC).
Location: The position will be located at Claverack REC's headquarters in Wysox, Pennsylvania.
Reporting Structure: The position will report to the Director of Engineering and Operations at Claverack REC.
Primary Responsibilities: To provide administrative, clerical, and member service support to the Engineering and Operations Department. Serve as a central point of contact for members and employees regarding engineering, construction, service requests, outage-related activities, purchasing records, and departmental administrative functions. Maintain positive employee relations and render prompt, efficient, and reliable service to Cooperative members.
Qualifications and Skills:
- High school diploma or equivalent required.
- Associate degree in Business Administration, Accounting, or a related field preferred.
- Minimum of one year of experience in an administrative, clerical, customer service, utility, purchasing, inventory, or related business environment preferred.
- Strong knowledge of member service principles and practices.
- Working knowledge of office procedures, recordkeeping, filing systems, and general administrative functions.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and other office software.
- Ability to learn and utilize utility-specific software applications and databases.
- Excellent written, verbal, and interpersonal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Ability to exercise discretion and maintain confidentiality.
- General understanding of electrical service processes, utility operations, or construction activities is beneficial.
- Ability to work effectively with employees, members, contractors, vendors, and the general public.
- Demonstrates initiative, professionalism, attention to detail, and a commitment to excellent member service.
- Ethics: Demonstrates respect for a diverse workforce and internal and external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values.
General Responsibilities:
As the Administrative Assistant, Engineering & Operations, the candidate's responsibilities will include:
- Serve as the central point of contact for administrative and clerical functions within the Engineering and Operations Department.
- Provide administrative support to the Director of Engineering and Operations, Supervisor of Purchasing, Field Service Supervisor, Manager of Field Operations, Technical Service Supervisor, and department personnel.
- Assist members with inquiries related to project scheduling, new services, service upgrades, vegetation management activities, outages, and other departmental services.
- Process requests for new electric services, service changes, area lighting requests, relocations, and other construction-related activities.
- Create, issue, track, and maintain work orders for engineering and construction projects.
- Advise members regarding construction requirements, line extension policies, and associated fees.
- Coordinate construction scheduling and communicate project updates to members.
- Assist with preparing notices and maintaining records related to right-of-way clearing and vegetation management programs.
- Answer incoming calls, respond to correspondence, and perform general customer service activities.
- Generate and maintain departmental reports, including outage, reliability, work order, overtime, inspection, and operational reports.
- Maintain records associated with pole attachments and communications infrastructure.
- Assist in outage restoration efforts by dispatching crews, updating outage management systems, communicating with members, and processing outage documentation.
- Support safety and compliance initiatives by coordinating meetings, maintaining records, scheduling training, and assisting with incident documentation.
- Maintain departmental records including on-call schedules, contact information, CDL physical records, training registrations, and related documentation.
- Order and maintain office and kitchen supplies as needed.
- Communicate and coordinate with employees across all departments to support safe, efficient, and reliable Cooperative operations.
- Perform other related duties as assigned.
Special Working Conditions:
- Duties are performed primarily in an office environment.
- Must be available to work evenings, weekends, and after normal business hours as required during outages, emergencies, or scheduled work activities.
- During major storm restoration events, must be willing and able to work extended overtime, including shifts of up to 16 hours per day over multiple consecutive days.
- Some overnight travel may be required.
- The ideal candidate must be capable of performing the essential functions of the position, including prolonged periods of sitting, computer use, and communication with employees, members, and the public. Reasonable accommodations may be made to enable qualified individuals to perform essential job functions.
How to Apply:
Qualified candidates should complete the Position Inquiry Form, uploading a resume and any supporting documentation. Applications will be reviewed until the position is filled.
C&T Enterprises, Inc. is an equal opportunity employer that values diversity in its workforce. We encourage applicants from all backgrounds to apply.
Note: Only candidates selected for further consideration will be contacted.
About Us:
Claverack Rural Electric Cooperative (REC)
Claverack Rural Electric Cooperative (REC) is a member-owned, not-for-profit electric utility headquartered in Wysox, Pennsylvania. Since 1937, Claverack REC has provided safe, reliable, and affordable electricity to its members. Today, the cooperative serves more than 16,000 members across Bradford, Lackawanna, Luzerne, Lycoming, Sullivan, Susquehanna, Tioga, and Wyoming counties, delivering power to over 19,000 meters.
C&T Enterprises, Inc.
C&T Enterprises, Inc. is a jointly owned for-profit subsidiary of Claverack (Wysox, PA) and Tri-County (Mansfield, PA) Rural Electric Cooperatives. C&T provides shared management and support services for the two parent electric cooperatives, the cooperatives’ telecom affiliates, Claverack Communications—Revolution Broadband and Tri-Co Connections, and C&T’s subsidiary utilities, including Wellsboro Electric Co. (Wellsboro, PA), Citizens’ Electric Co. (Lewisburg, PA), and Valley Energy (Sayre, PA), a natural gas distribution company.
