Job Summary
We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team and ensure a seamless check-in experience for all visitors. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and uphold the highest standards of hospitality. Your leadership will create a welcoming environment that promotes guest satisfaction, operational efficiency, and team collaboration. If you thrive in a fast-paced hospitality setting and possess excellent communication skills, this is your opportunity to make a meaningful impact in our vibrant resort or hotel environment.
Duties
- Supervise front desk staff, ensuring exceptional guest service and adherence to hotel policies
- Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and Bilingual communication skills when necessary
- Oversee guest check-in and check-out processes efficiently while maintaining accuracy in reservations and billing
- Handle guest inquiries, complaints, and special requests promptly to ensure maximum satisfaction
- Coordinate with housekeeping, maintenance, and other departments to deliver seamless guest experiences
- Conduct night audits to reconcile daily financial transactions and prepare reports for management
- Maintain a welcoming atmosphere by fostering positive guest relations and promoting hospitality standards
Experience
- Proven experience in hotel management or front desk operations within the hospitality industry
- Strong background in customer service with excellent interpersonal skills
- Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
- Familiarity with hotel management software, Opera Cloud, and multi-line phone systems
- Experience with night audit procedures and guest services in a resort or hotel setting is preferred
- Demonstrated leadership skills with the ability to motivate and guide a team in a dynamic environment
Join us to lead our front desk team with enthusiasm, professionalism, and a passion for delivering memorable guest experiences. Your dedication will help elevate our hospitality standards while creating a welcoming space for every visitor.
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
