Job Summary:
The Sales Operations Liaison at The Grove at Centerton serves as the primary point of communication between the operational team, sales teams and clients. The role ensures every event is executed efficiently by managing logistics, overseeing operational readiness and resolving issues before and during events. The Sales Operations Liaison plays a critical role in delivering exceptional client experiences while maintaining the venue's operational standards.
Duties/Responsibilities:
· Coordinate with venue department heads and venue coordinators prior to events to ensure banquet event order (BEO) is clearly communicated.
· Serve as primary point of contact between venue management, event coordinators, clients, vendors and operational staff
· Conduct final walkthroughs prior to event start to ensure all event spaces are according to client floor plan/needs and venue standards.
· Lead, support and communicate clearly with all venue managers for setup, service and breakdown.
· Welcome clients, vendors, and guests upon arrival and provide directions as needed.
· Address last-minute changes and troubleshoot issues quickly and professionally.
· Respond promptly to client and guest requests throughout the event.
· Support the Venue Coordinator and Banquet Captain in managing event flow and transitions between activities.
· Communicate operational updates and timeline changes to all relevant departments
· Assist with set-up and breakdown of event décor, if necessary
· Prepare post-event reports
· Take high-quality photographs of completed event setups prior to guest arrival.
· Capture images of décor, table settings, room layouts, and specialty details for internal records and marketing use.
· Assist with any administrative duties for sales managers and venue coordinators
Qualifications:
· 1+ year of experience in banquets, event planning, and client-facing services
· Ability to work evenings, weekends, and holidays as required.
· Strong organizational skills and attention to detail
· Ability to remain calm and solve problems in fast-paced environments.
· Ability to stand and walk for extended periods.
· Lift and carry up to 25–50 pounds, as needed.
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
