Aiello Home Services, a leader in Plumbing, HVAC, Drain Cleaning, and Electrical services for over 90 years, is growing! We’re seeking a customer service professional to convert inbound calls into booked service appointments and provide scheduling and administrative support.
What You’ll Do:
- Field inbound phone calls (40-80 daily)
- Handle customer follow-ups and outbound calls to fill scheduling gaps
- Promote maintenance plans and high-efficiency products
- Provide excellent customer service in a fast-paced environment
What You Bring:
- Strong multitasking skills and ability to type 50+ words per minute
- Exceptional phone communication and teamwork skills
- Proficiency in Microsoft Office and ability to navigate multiple systems
Why Join Aiello?
- Competitive pay: starting at $18 per hour + bonus opportunities
- Medical, dental, and vision insurance (77% covered by Aiello)
- Generous paid time off and 401(k) plan
- Paid training and career growth opportunities
Location: Windsor Locks, CT – Onsite
Schedule: Full-time, multiple shift options.
Apply today and join a team that values your skills and career growth!
Aiello Home Services is an Equal Opportunity Employer. AA/EOE.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Phone etiquette: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Windsor Locks, CT 06096 (Preferred)
Work Location: In person
