JOB
Non-exempt; full-time; 40 hours per week; varying schedule; rotating shifts; full-benefitsThis skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision are received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director. This position answers phones, processes calls and dispatches services for one or more departments.NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee. 11 days of Vacation leave with increase after 2 years of employment15 days of Sick leave with unlimited annual carryover11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible SpendingEmployee Health Center with no or low-cost primary and urgent care100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefitCounty and Employee funded Defined Benefit Pension Plan Vesting after 5 years of serviceAdditional service credit for eligible previous public service, military service, etc.Work/Life balance programs include: Employee Assistance Program and Employee Wellness ProgramGenerous Tuition Reimbursement ProgramOther employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care planNOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year. For more information, visit our benefits page on the Frederick County Government job opportunities webpage.
EXAMPLE OF DUTIES
Receive and process incoming calls of emergency (911), non-emergency, informational and business nature under supervisionUtilizing a protocol-based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resourceProvide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety ServicesCommunicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipmentMonitor incidents and situational developments to coordinate the utilization of essential services and resourcesMonitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnelComprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commandersDispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and proceduresAlert other jurisdictions when necessaryOperate computer aided dispatch (CAD) system and other computer software productsMaintain computerized and manual recordsRelay information to appropriate officials or agenciesOperate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agenciesOperate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired)Handle multiple tasks and track multiple in-progress incidents simultaneously while developing proficiency under supervisionPerform other related duties as requiredTo perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.
SUPPLEMENTAL INFORMATION
Employees in this classification are designated as Essential. An Essential Employee means the employee is considered necessary for the operation of County services. Essential Employees are required to report to work in the event of a weather incident, general emergency, or disasters when County offices are closed. They may be required to work overtime with little or no advance notice and may be required to report to work in emergency situations and/or after hours.Required certifications must be maintained throughout tenure of employmentAbility to provide own transportation to meetings and work locations, as neededAvailable to work all shifts as assigned, including weekdays, weekends, nights and holidaysThis position is subject to system-wide team reassignment or reassignment to a rotating shift scheduleThis position is subject to random drug testingThe probationary period for this position is 12 monthsThis position is designate as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policyEXAMINATION PROCESS (may include): 1) An evaluation of training and experience2) Attend mandatory departmental orientation3) A computer-based test to evaluate your listening, comprehension, typing and decision-making skills4) One or more panel interviews5) A pre-employment psychological examination6) A pre-employment Security-Sensitive background investigation7) A pre-employment physical examination and drug test to include marijuana
