Client Care Coordinator – Veterinary Hospital (Part-Time)
Experienced Veterinary Client Care Coordinator Wanted!
Are you an experienced veterinary receptionist looking for a role that lets you focus on communication, organization, and client support rather than the front desk? We're looking for a detail-oriented, proactive individual to join our team as a Client Care Coordinator.
This position is perfect for someone who enjoys keeping things organized behind the scenes while ensuring clients receive exceptional service. You'll serve as a central point of communication for our hospital, helping manage client requests and supporting our doctors and medical team.
Schedule
- Part-time: Approximately 24 hours per week
- Typical hours are 9:00 AM – 3:00 PM, 4 days a week
Key Responsibilities
- Manage internal and external prescription refill requests
- Process and coordinate online pharmacy approvals
- Triage incoming phone calls and route appropriately
- Monitor and respond to client emails
- Complete client callbacks and follow-up communication
- Assist with medical record requests and administrative documentation
- Support the medical team with miscellaneous administrative tasks
- Ensure timely, accurate communication with clients, pharmacies, and referring veterinarians
- Help maintain an organized workflow and contribute to an exceptional client experience
We're Looking For Someone Who Is:
- Experienced in a veterinary hospital setting
- Highly organized with excellent attention to detail
- A strong communicator with outstanding customer service skills
- Able to prioritize multiple tasks in a fast-paced environment
- Comfortable working independently while collaborating with the team
- Reliable, punctual, and proactive
- Knowledgeable about common canine and feline veterinary care
About the Hospital
Led by Drs. Tim Brandes and Alexis Newman, PPVS is a thriving four-doctor small animal practice in Lisle, Illinois. Since opening in 2013, we've continued to grow while maintaining the personalized, collaborative culture that our clients and team value. We recently completed another expansion in 2026 to better serve our patients and support our growing team.
Our hospital offers:
- Four-doctor small animal general practice
- Modern, well-equipped facility
- Digital radiology and dental radiology
- General and dental surgery
- Experienced, collaborative support staff
- Family-oriented culture
- A clinic cat who takes employee morale very seriously
Benefits
We believe in taking care of our team members and offer competitive pay along with excellent benefits.
Benefits include:
- Employee Assistance Program (EAP)
- Paid Time Off
- Employee pet discount
- Annual uniform allowance
- Supportive, team-oriented work environment
- Daily visits from our clinic cat
Compensation is based on experience, training, and skill set.
Qualifications
Required:
- Minimum 1 year of veterinary receptionist or client service experience
- Excellent verbal and written communication skills
- Strong computer skills and ability to learn veterinary practice software
- Ability to multitask while maintaining attention to detail
If you're passionate about client communication, enjoy staying organized, and want to be an integral part of a compassionate veterinary team, we'd love to hear from you!
Job Type: Part-Time (Approximately 24 hours/week)
Work Location: In person – Lisle, IL
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- veterinary: 1 year (Required)
Work Location: In person
