Role Overview: The
Technical Writer / Training Specialist is a specialized role responsible for ensuring
operational ownership and system self-sufficiency for operating the CMS. This role bridges the gap between technical configuration and end-user adoption by developing the documentation, training assets, and runbooks required for diverse internal and external audiences.
Core Responsibilities:-
Role-Based Training Development: Create tailored training materials, role guides, and scenario exercises for different stakeholder groups, including legal operations, program staff, and Legal Service Providers (LSPs).
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Administrator Enablement: Develop comprehensive administrator guides and hands-on labs to ensure operations staff can manage configurations, users, reference data, system monitoring, compliance mandates, and training new staff members.
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Operations Runbook Creation: Produce detailed operations and integration runbooks that cover common failure triage, queue monitoring, retry/reconciliation procedures, and support escalation paths.
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Train-the-Trainer Execution: Develop and deliver train-the-trainer packages for LSP organizations to facilitate secure onboarding and the correction of data exceptions.
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Knowledge Transfer Coordination: Document and maintain a formal knowledge-transfer record to ensure no system component remains dependent on undocumented knowledge.
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Material Maintenance: Ensure all training materials match the final accepted configuration and utilize realistic, non-production data for all exercises and demonstrations.
Technical and Functional Deliverables:-
Documentation Suite: Administrator guides, LSP user guides, role-based procedures for compliance/finance users, and integration runbooks.
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Training Assets: Role-specific scenario exercises, hands-on labs, recorded knowledge-transfer sessions, and attendance/completion records.
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Management Plans: A formal training plan identifying learning objectives, delivery methods, accessibility approaches, and a process for updating materials after future releases.
Required Skills and Experience: 5+ years experience.
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Education: Degree in Technical Communications, Instructional Design, or a related field.
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Technical Writing: Proven experience creating technical documentation, runbooks, and "how-to" guides for enterprise-grade CRM or ERP systems (preferably Dynamics 365).
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Instructional Design: Experience developing role-based training programs that include hands-on labs and competency evaluations.
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Compliance Awareness: Ability to document complex business rules (e.g., the 10-business-day deadline engine) and security protocols (e.g., the privilege boundary for attorney work product).
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Accessibility: Familiarity with creating documentation that meets required accessibility standards (e.g., 508 and WCAG 2.1 AA).
Project Context: The Technical Writer / Training Specialist must ensure that all training is completed before the applicable production roles are activated. Successful completion of this role is measured by the Organization’s ability to utilize the system and train new role based users. Because this project follows an
evidence-based acceptance model, work products like guides and labs are not accepted until they satisfy the specific criteria defined in the Document Register and Test Matrix.
About Lentech, Inc.
Lentech, Inc., provides technology-enabled IT Solutions and Mission Technical Solutions to civil, defense and intelligence customers. Through our accumulated years of experience, industry expertise, and strategic partnerships, Lentech has built mission-critical solutions for our federal and commercial customers. Lentech’s clients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies. Lentech’s Mission Technical Solutions Division is focused on providing engineering, operations, I&T and technical services to civil and defense customers primarily in the aerospace fields.
Lentech, Inc. is a performance-based company providing team members with challenging and interesting work, competitive pay, and comprehensive benefits such as healthcare, wellness, financial and retirement programs, family support, continuing education, and time off benefits. As an Employee Stock Ownership Plan (ESOP) company, our employees have an ownership stake in the organization and share in its long-term success. We focus on providing an environment of fun, sharing, collaboration, and connection. Our culture is team-oriented, non-hierarchical, and entrepreneurial, giving people a chance to participate and be a meaningful factor in the company’s growth and success.
Lentech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, protected veteran status, or any other characteristic protected by applicable law.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our team members value the flexibility at Lentech that allows them to balance quality work and their personal lives. The range shown below is the national average for the position.
The proposed salary range for this position is: $88,000.00-$120,000.00
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