General Requirements
License / Certification: • Valid issued Government ID for the State of Michigan • Certification in verbal de-escalation Non-Violent Crisis Intervention within 6 months of hire. • Certification in Basic 911 telecommunications training within 6 months of hire or at first offering. • Certificate in FEMA IS 100.c, IS – 200.c, IS – 700.b, IS 800.c. within 6 months of hire. • Must complete Basic LEIN certification within 6 months of hire. • Must complete Security Awareness Training 1, 2, 3a, 3b within 30 days of hire. NOTE: Any applicant who has been convicted of a felony or is under indictment of a felony charge will be disqualified.
Education
•• High School Diploma/GED • Associate Degree in a Social Science program, Law, Emergency Management, Business, Public/Police/Security or Safety Administration and three years’ experience in healthcare security. Preferred. • Healthcare operator, Security Dispatch or EMS dispatch experience. Preferred. • De-escalation Training. Preferred.
Specialized Knowledge and Skills
• Excellent written, verbal communication and interpersonal skills. Time management and organizational skills. Self-directed and able to work independently as well as with a team. Ability to make quality, independent decisions as well as being able to be analytical with strong problem solving skills. Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions. Ability to maintain the strictest levels of confidentiality. Ability to listen to others with a sympathetic ear. • Demonstrates ability to use a computer and multiple software programs including security technology which is an essential role of this position. • Is able to perform in a work environment with high pressure, stressful situations and ever changing circumstances. • Is able to demonstrate skills in unarmed self-defense, as well as verbal de-escalation and perform crisis prevention/intervention. • Is able to read situations and understand the importance of customer service and has the ability to be assertive in enforcement situations. • Able to demonstrate confidence and authority while remaining calm. • Exposure to blood and body fluids; Category 2 risk exposure for blood-borne pathogens. • Exposure to various chemicals/hazardous substances when responding to spill incidents. • Requires lifting of up to 70 + pounds, bending and running. • Frequent use of and exposure to latex and latex environment. • Contact with violent/combative persons.
