If you thrive in a fast‑paced logistics environment, communicate with clarity, and enjoy solving problems to keep freight moving, this role offers the opportunity to make a direct impact every day. We are seeking a Freight Logistics Specialist to support our clients, carriers, and internal operations with accuracy, urgency, and professionalism.
What You’ll Do
- Client & Carrier Communication — Serve as the primary contact for clients, carriers, shippers, and consignees via phone, email, fax, and web portals. Communicate information clearly, factually, and professionally.
- Carrier Scheduling — Coordinate and schedule pick‑ups with carriers to meet client timelines.
- Routing & Mode Selection — Determine optimal routing and transportation mode based on delivery requirements, distance, shipment characteristics, and special service needs (e.g., lift gate, inside delivery, blanket wrap).
- Carrier Vetting — Use provided tools to evaluate truckload carriers and protect against fraud, double brokering, and safety risks.
- Shipment Entry & Documentation — Accurately enter shipments into the UTS System, ensuring all critical information is captured or proactively obtained.
- Dispatch & Shipment Management — Dispatch loads, monitor performance, and manage on‑time, damage‑free delivery—including expedited and dedicated shipments.
- Tracking & Tracing — Perform shipment tracing and provide updates to ensure client expectations are met or exceeded.
- Claims Support — Follow procedures for lost or damaged freight; research and investigate claims as directed.
What You Bring
- Strong verbal and written communication skills
- Ability to manage multiple shipments and priorities simultaneously
- Detail‑oriented approach to documentation and data accuracy
- Problem‑solving mindset with a focus on service and reliability
- Experience in freight, logistics, or transportation (preferred)
Why Join Us
- A collaborative, supportive logistics team
- Opportunities to grow your skills in transportation operations
- A role where your decisions directly impact customer satisfaction and operational success
Job Type: Full-time
Pay: From $51,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Are you comfortable working in office?
- Are you comfortable being on the phone most of the day?
Language:
Location:
- Grand Rapids, MI 49512 (Required)
Shift availability:
Ability to Relocate:
- Grand Rapids, MI 49512: Relocate before starting work (Required)
Work Location: In person
