Job Overview
Join our vibrant team as a Dogtopia Pet Parent Coordination Specialist at the front desk! In this energetic role, you will be the welcoming face and friendly voice for pet parents, ensuring a seamless experience from check-in to check-out. Your enthusiasm and organizational skills will help create a positive environment where clients feel valued and cared for. This paid position offers an exciting opportunity to combine your passion for animals with exceptional customer service and administrative expertise. If you thrive in a lively setting, enjoy multitasking, and excel at communication, this is the perfect role for you!
Responsibilities
- Greet pet parents warmly and professionally, providing outstanding customer service at the front desk
- Answer multi-line phone systems promptly, professionally, and with excellent phone etiquette
- Manage appointment scheduling, calendar management, and client communication efficiently using Microsoft Office tools
- Handle clerical tasks such as filing, data entry, proofreading, and maintaining accurate records of pet parent interactions
- Assist with office management duties including organizing supplies, managing client files, and supporting daily operations
- Support client inquiries via phone or in person, providing clear information about services and policies
- Coordinate with team members to ensure smooth front desk operations and timely communication
Experience
- Previous office management or administrative experience in a customer-focused environment
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel) and general computer skills
- Excellent organizational skills with the ability to multitask effectively in a fast-paced setting
- Experience answering multi-line phone systems and managing phone reception with professionalism
- Bilingual abilities are highly valued to serve diverse pet parent communities
- Demonstrated customer service skills with a friendly, approachable demeanor
- Familiarity with clerical tasks such as filing, proofreading, typing, and calendar management
Join us to make every pet parent’s experience exceptional! Your energy, organizational talent, and dedication will help foster a welcoming environment where pets and their families feel right at home.
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
