At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity only pursuing the best available properties in strategically selected markets.
We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our residents and investors. If you are searching for a workplace that challenges your talents and recognizes your efforts. NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.
NewCastle Management Group is seeking an Assistant Property Manager to support the daily operations of an affordable housing community. This role partners closely with the Property Manager to ensure strong financial performance, resident satisfaction, and full LIHTC compliance.
At NewCastle, we invest in our people, promote from within, and provide the tools and support needed for long-term success.
Key Responsibilities
- Provide support to the Property Manager and assume a leadership role in their absence.
- Ensure compliance with LIHTC, HUD, and Fair Housing regulations
- Together, with the Property Manager, this role is responsible for the overall operation, and the day-to-day implementation of policies, procedures, and programs to ensure a well-managed, well-maintained community.
- Maintain an acceptable and supportive environment for all residents and oversees site leasing staff and vendors.
- Process move in and move out accounting.
- Actively involved in collections procedures and legal.
- Manage the renewal process.
- Distribute company or community-issued notices.
- Update and maintain reports so that accurate resident and property statistics are reflected.
- Efficient and timely processing of all required administrative items.
- Responsible for overseeing proper maintenance of all resident and property files.
- Courteous, efficient handling of resident complaints.
- Creatively sell with the ability to provide strategic marketing ideas and plans.
- Communicate professionally and effectively with prospects, residents, co-workers, and vendors.
- Ensure timely response to all communications, including voicemails and emails.
- Work with other property management staff to ensure that turned units are ready for move-ins.
- Utilize excellent problem solving, listening, and deductive reasoning skills.
- Deliver top-notch service to help ensure the highest level of customer satisfaction and retention possible.
- Help to create and analyze property marketing efforts.
- Be prepared to fill in where needed in the absence of the Property Manager.
Qualifications:
- 2+ years of property management experience required
- LIHTC/affordable housing experience strongly preferred
- Working knowledge of Fair Housing, leasing, collections, and property operations
- Strong organizational, communication, and customer service skills
- Ability to manage multiple priorities and work independently
- Experience with property management software (RealPage/OneSite preferred)
- Knowledge of relevant landlord-tenant laws.
- Efficient organizational habits and time management skills.
- Applicant must possess excellent communication skills, both written and verbal.
This job description is not meant to cover or include all tasks, duties, or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, but notice will be provided in advance whenever possible.
The Assistant Property Manager conducts all business in accordance with Castle Management Group’s established policies and procedures, all Federal, State, and County Fair Housing Laws, Americans with Disabilities Act, and all other laws pertaining to apartments.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
