Ridgetop Animal Hospital - Silverdale, WA
Full-Time | Leadership Opportunity
Ridgetop Animal Hospital is seeking a motivated, compassionate, and experienced Lead Client Service Representative (CSR) to join our team. This leadership role is ideal for someone who excels in customer service, thrives in a fast-paced environment, and is passionate about creating exceptional experiences for both clients and their pets.
As the first point of contact for our hospital, our CSRs play a vital role in delivering outstanding service. The Lead CSR will support daily front desk operations, mentor team members, and ensure efficiency, professionalism, and consistency in every client interaction.
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About Us
Ridgetop Animal Hospital is a full-service, 6 doctor, AAHA-accredited veterinary hospital dedicated to providing high-quality medicine and compassionate care. We pride ourselves on fostering a collaborative, supportive, and positive workplace culture where team members are empowered to grow and succeed.
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Key Responsibilities
- Lead and support the Client Service Representative team in daily operations.
- Provide exceptional client service and set the standard for professionalism and empathy.
- Oversee front desk workflow, including scheduling, patient check-in/check-out, and financial transactions.
- Train, mentor, and onboard new CSR team members.
- Assist in creating and maintaining standard operating procedures (SOPs).
- Ensure accuracy in medical records, estimates, and invoices.
- Address client concerns with professionalism and resolve issues effectively.
- Collaborate with hospital leadership to improve efficiency and client satisfaction.
- Monitor schedules to optimize appointment flow and maximize hospital productivity.
- Support hospital initiatives, promotions, and client communication strategies.
- Maintain a clean, organized, and welcoming reception area.
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Qualifications
- Minimum of 3 years of customer service experience in a veterinary or medical setting required.
- Previous leadership or supervisory experience preferred.
- Strong communication, organizational, and problem-solving skills.
- Ability to multitask and remain composed in a fast-paced environment.
- Proficiency with veterinary practice management software (Avimark experience is a plus).
- Financial and administrative experience, including handling payments and estimates.
- A positive attitude with a passion for teamwork and client care.
- High school diploma or equivalent required.
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Preferred Skills
- Experience in an AAHA-accredited veterinary hospital.
- Familiarity with AllyDVM, Vetstoria, or similar communication platforms.
- Strong conflict resolution and team development skills.
- Commitment to continuous improvement and leadership growth.
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Compensation
Hourly Structure
- Base hourly rate of $26-$30 DOE
- Eligible for periodic bonus (where applicable)
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Benefits
- Medical, Vision, and Dental Insurance
- 401(k) matching
- Health Savings Account (HSA)
- Paid Time Off
- Employee Discounts
- Uniform Allowances
- Continuing Education and Leadership Development Opportunities
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Our Core Values
At Ridgetop Animal Hospital, we live by the following principles:
- We Are Better as One
- We Care About Results
- We Lead with Compassion
- We Do the Right Thing
Submit your resume and cover letter to join our exceptional team at Ridgetop Animal Hospital.
