Host Job Responsibilities:
1. Greeting Guests: Warmly welcome guests as they arrive at the restaurant, ensuring they feel valued and comfortable.
2. Seating Guests: Escort guests to their tables, taking into account their preferences for seating arrangements and any special requests.
3. Managing Reservations: Keep track of reservations, either manually or using reservation software, and ensure that tables are available and ready for reserved guests.
4. Handling Waitlists: Maintain a waitlist during peak hours, estimating wait times accurately and keeping guests informed about the status of their table.
5. Providing Information: Answer inquiries about the restaurant's menu, specials, and policies, and offer recommendations if requested.
6. Managing Flow: Coordinate with servers and kitchen staff to ensure efficient seating and service, maintaining a steady flow of guests throughout the dining experience.
7. Handling Complaints: Address any guest concerns or complaints promptly and professionally, seeking resolution to ensure a positive dining experience.
8. Maintaining Cleanliness: Monitor the cleanliness and organization of the restaurant's lobby and waiting areas, ensuring a pleasant environment for guests.
9. Assisting with Special Events: Support special events or private parties by coordinating reservations, seating arrangements, and any additional requirements.
10. Cash Handling: Handle cash transactions for walk-in guests, including taking payments and issuing change when necessary.
11. Up-selling: Encourage guests to consider additional menu items, such as appetizers, desserts, or specialty drinks, to enhance their dining experience.
12. Collaborating with Management: Communicate any issues or concerns to restaurant management, providing feedback to help improve operations and guest satisfaction.
Job Types: Full-time, Part-time
Pay: $16.40 - $17.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Life insurance
Shift:
- 8 hour shift
- Day shift
- Night shift
Ability to Relocate:
- Flat Rock, NC 28731: Relocate before starting work (Required)
Work Location: In person
