Optical Department
Locations: Multi-location management centered around the Birmingham area
Position Overview
We are seeking a dynamic Optical Manager to lead operations at our Birmingham locations. This role is responsible for overseeing daily dispensary functions, driving sales performance, managing a team of optical associates and/or licensed opticians, and ensuring an exceptional patient experience. The ideal candidate is a strong leader with proven experience in retail, healthcare or optical management, excellent communication skills, and a passion for delivering results.
What You’ll Do
- Lead and manage all aspects of the optical dispensary, ensuring efficiency, profitability, and compliance with company standards.
- Build and maintain strong partnerships with clients, providers, technicians, and administrative staff.
- Recruit, train, and develop a high-performing optical sales team.
- Oversee sales performance, inventory management, patient flow, and merchandising strategies.
- Ensure accurate processing of orders and insurance claims, and timely delivery of financial reports.
- Monitor and improve key performance metrics, including sales, collections, and receivables.
- Implement promotional initiatives and provide input on product selection and inventory needs.
- Serve as the primary liaison between leadership and our client.
What We’re Looking For
- Proven leadership experience in optical, retail, or healthcare management.
- Strong financial and operational acumen with the ability to analyze data and implement improvements.
- Proficiency with all MS Office products
- Exceptional communication and relationship-building skills.
- Ability to recruit, coach, and inspire a team.
- Highly organized, detail-oriented, and adaptable in a fast-paced environment.
Requirements
- High School Diploma or GED
- Minimum 6 months of experience in optical
- Knowledge of frame adjustments and frame repairs
- Experience taking accurate measurements (PD, seg height, optical center)
- Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
- Experience reading lenses using manual lensometer
- Ability to handle insurance eligibility checks and authorizations
- Strong attention to detail and accuracy when filling prescriptions
- Ability to multitask in a fast-paced environment
- Basic computer skills and experience with EHR or optical POS systems
Job Type: Full-time
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Will you be able to reliably commute to all locations in the Birmingham area?
- Do you have prior optical experience?
- What is the best email to send our initial screening survey to?
- Do you have prior management experience?
Work Location: In person
