Linn County Information Technology is hiring a Helpdesk Specialist/Desktop Associate! In this role, you’ll be the go-to resource for County staff, helping them navigate technology and resolve issues that impact their day-to-day work. Whether you’re troubleshooting software, installing equipment, or guiding users through solutions, your work helps keep departments running smoothly. If you enjoy problem-solving, working directly with people, and making technology easier to use, this could be a great fit.
Why work at Linn County?
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Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
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Medical, dental, vision, short & long term disability, and supplemental life insurance
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Iowa Public Employee's Retirement Pension Plan (IPERS)
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Wellness program offering credit on insurance premiums to eligible employees
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Free on-site fitness centers
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100% County paid basic life insurance
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12 paid holidays per year
Training & professional development opportunities
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Hourly Wage: $28.73
About the Role:
Primary responsibilities of this position are to provide advanced-level support to the Help Desk support system, including data and voice communications hardware and software and related work as required for County departments. Performs secondary level maintenance of network/communications cable and connectors. Under general supervision, will analyze, investigate, and resolve computer-related problems on a County-wide level; install hardware and software; improve and modify systems; provide training and instruction on specific departmental programs and procedures; coordinate and facilitate the use of County systems and programs as needed.
