We are seeking motivated Customer Experience Representatives to join our growing team. Our mission is to create a positive, high-impact customer environment by delivering essential telecommunications and communication services through partnerships with leading industry providers. As demand for our services continues to grow, we are expanding our team of driven professionals who are passionate about customer service, sales, and career growth. As a Customer Experience Representative, you will work directly with customers to provide personalized service, product education, and tailored sales solutions.
Customer Experience Representative Key Responsibilities:
- Engage with customers in a professional, solution-focused manner to address sales questions, concerns, and service needs
- Present and explain telecommunications services and sales solutions tailored to customer needs
- Participate in daily sales meetings, training sessions, and performance development activities
- Manage the full sales process from initial contact through closing and follow-up
- Represent client brands with professionalism while enhancing customer awareness and satisfaction
- Educate customers on service benefits that improve communication and connectivity with family, friends, and communities
- Process orders, update customer information, and schedule appointments accurately using sales systems
- Contribute to Customer Experience Representative team goals by supporting customer acquisition and retention efforts
Customer Experience Representative Qualifications:
- Previous experience in customer service, retail, sales, call center, hospitality, or client relations is a plus
- Prior experience as a Customer Service Representative, Sales Associate, or Customer Experience Representative is highly desirable
- Strong communication skills with the ability to build rapport and handle objections effectively
- Self-motivated, goal-oriented, and able to work independently or within a team
- Strong work ethic, professionalism, and integrity
- Passion for customer service, sales performance, and helping customers find solutions
The Customer Experience Representative role is a full time, in office position. Apply now if this is a good fit for you!
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
