Position: Customer Experience Assistant (aka Director of First Impressions)
Location: DeNooyer Ford - Vicksburg, MI
About the Role:
Are you the kind of person who can make someone's day with just a smile? Do you have the knack for making a killer first impression and an unforgettable last one? If you've ever dreamt of being the hero of the service lane, ensuring every customer feels like they've walked the red carpet, then we've got the gig for you!
What You Bring to the Table:
- Proficient level oral and written communication skills.
- A professional demeanor that radiates authenticity, paired with a hint of playful charm.
- Driving skills that meet the highest standards of safety and precision.
- A valid Michigan driver’s license (Mario Kart doesn't count).
- Fluent in English, both in speech and on the keyboard.
- Computer and telephone wizardry.
- Notable patience, handling occasionally frustrating situations with calm and understanding.
- A willingness to grow with the organization and learn additional aspects of the job
Day-to-Day:
- Ensuring every customer feels like royalty within 5 seconds of entering our domain.
- Being the guardian of cleanliness – from seat covers to service areas.
- Brewing the perfect coffee and ensuring our water never runs dry.
- Playing detective by tracking vehicles and noting every detail such as VIN, customer name, tag number, mileage, existing damage, etc.
- Being the chauffeur of dreams, driving customers or delivering vehicles.
- Keeping our service waiting area looking like a 5-star lounge.
- Embracing diversity and working harmoniously with our awesome team.
Bonus Points If:
- You can assist customers with a sprinkle of magic.
- You can juggle (not mandatory, but would be cool).
- You're always ready to represent DeNooyer Ford with pride.
- You don't mind occasionally filling up vehicles with gas.
Physical Demands:
- Ability to moonwalk for 6+ hours a day (okay, just walking will do).
- Flexibility to rival a gymnast.
- Strength to lift up to 30 pounds (think of it as a mini workout).
- Braving the elements – come rain or shine.
- Dancing between different departments.
- Flexibility to work on certain holidays (depends on what you define as a holiday).
Supervisory Responsibilities: None, but everyone will love you and be happy to see you
Ready to join our squad and make every customer's experience legend (wait for it)…dary? Apply now and let's roll out the red carpet together!
DeNooyer Automotive Family offers services and employment opportunities without regard to race, color, religion, national origin, sex, age, height, weight, marital status, disability, veteran status, citizenship, or any other legally protected characteristic.
