Nova Hospitality Group is excited to announce a premier opportunity for an experienced and dynamic hospitality professional to join our team as General Manager of our forthcoming private members club.
This is a pivotal, hands-on leadership role that will be instrumental in the pre-opening phase, launch, and subsequent operation of an exclusive club designed to offer unparalleled service, amenities, and experiences for a discerning membership base.
The General Manager will be responsible for overseeing all facets of the club’s operations, including setting the highest standards for member experience, developing and managing the annual budget, directing all department heads, and cultivating a culture of excellence among the staff.
We are seeking a candidate with a proven track record of success in high-end, luxury hospitality, ideally within the private club, boutique hotel, or fine-dining sectors. The ideal candidate will possess exceptional interpersonal skills, a strong business acumen, and a dedication to providing truly personalized service.
Key Responsibilities
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Club Leadership and Strategic Direction: Develop and implement long-range plans for club growth and amenity enhancements. Serve as the primary liaison to ownership/Board, executing defined policies and providing comprehensive reports on club performance.
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Operational Excellence: Oversee the daily operations across all club functions, including dining, amenities, security, and maintenance to ensure efficiency and quality.
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Member-Centric Service: Drive high levels of member satisfaction and engagement by ensuring consistent, high-quality services and maintaining a welcoming club environment.
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Responsible Financial Management: Manage the club's fiscal health by developing and closely monitoring the annual operating budgets and capital improvement plans.
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Team Development and Management: Lead all Human Resources functions, including the hiring, training, and mentorship of staff to uphold and execute the highest standards of service.
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Professional Communication: Maintain consistent and professional communication channels, encompassing member newsletters and all direct member interactions.
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Guest Experience and Engagement: Lead hospitality and service standards across all guest touchpoints while maintaining a visible, welcoming presence on the floor and building strong relationships with regular and VIP guests. Collaborate with Guest Relations to develop guest-facing programming and use feedback and data to continuously elevate the guest experience.
What to Expect
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Oversees and directs the seamless running of day-to-day operations
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Supports the delivery of outstanding guest service while ensuring that all financial and statutory requirements are met
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In cooperation with key stakeholders, develops and implements strategy for operational management and development, meeting agreed organizational performance plans within agreed budgets and timeframes
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Manages and controls department expenditure, staying within agreed budgets and being cognizant of P/L for the venue
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Administrative responsibilities including P&L analysis, maintaining budgets, costs of goods, labor costs, expenses, overtime, inventory, and customer feedback
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Communicates regularly with key stakeholders regarding venue performance and operations
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Ensures maintenance and cleanliness of the restaurant with specific focus on departmental health department food standards, OSHA, Fire & Life Safety Regulations
Leading the Team
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Be passionate about hospitality, food, and beverage
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Demonstrate care, listening, clear direction, and collaboration every day with the team
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You must have a skill set to engage, mentor, and energize a diverse team
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Expert in situational leadership and moves fluently between styles
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Know how to and embrace leading with gratitude
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Proactively involved in the selection, development/performance and separation of team members
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Responsible for recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and all aspects of performance management of team
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Partners with BOH management to ensure operational and service expectations are defined and delivered
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Champion and adhere to all Company standards and policies
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Conducts meaningful daily preshifts for all FOH team members
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Maintains team morale, addressing any and all issues with care and efficiency
Qualifications
What We Offer
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Competitive salary and bonus program
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Competitive salary and bonus plan
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Medical, dental, and vision coverage
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A collaborative leadership team with growth opportunities
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Parking and other company perks
Who We Are
Nova’s guiding purpose is to create concepts where intentional ingredients, genuine hospitality, exceptional craft, and lighthearted play can converge. We innovate unique, layered experiences that nourish people, nurture talent, and serve the communities we call home.
What We Believe In
Authentic Hospitality
We lead with genuine connection - with our guests and one another - creating spaces that feel like a second home. We value honesty, clarity, and kindness.
A Commitment to Growth
Growth matters here - personally and professionally. The difference between good and great lives in the details, and we're always working to be better.
Action With Intention
Every decision, detail, and interaction is driven by purpose. We act boldly, but always with clarity on the why behind what we do."
For This Community
We collaborate with local partners and invest in the community around us. Our spaces are designed to foster connection and joy, and to nourish people beyond food and beverage.
