About Us
For more than 35 years, we have provided trusted IT services and technology solutions to businesses across Arizona and throughout the United States. As an established Managed Services Provider (MSP), we deliver comprehensive technology support, cybersecurity, cloud solutions, networking, and strategic IT consulting to organizations across multiple industries.
We are seeking a motivated and customer-focused IT Support Engineer who enjoys solving technical challenges, helping users succeed, and working with a diverse technology stack including Microsoft 365, Windows, networking, cloud platforms, and cybersecurity solutions. If you're looking to build your career with a stable, growing company that values technical excellence and outstanding customer service, we'd like to hear from you.
Position Summary
The IT Support Engineer serves as a key member of our technical team, providing end-user support, troubleshooting hardware and software issues, managing cloud and network environments, and assisting with project deployments. The ideal candidate is customer-focused, technically proficient, and able to manage multiple priorities in a fast-paced environment.
Responsibilities
- Provide Tier 1/Tier 2 technical support for desktops, laptops, mobile devices, and business applications
- Troubleshoot Windows operating systems, Microsoft 365, Outlook, Teams, and related technologies
- Install, configure, and support workstation hardware and peripherals
- Manage user accounts, permissions, and security policies
- Diagnose and resolve network connectivity, VPN, Wi-Fi, and internet issues
- Support cloud environments including Microsoft 365 and Azure services
- Monitor and respond to service tickets while meeting established SLAs
- Document troubleshooting steps, system changes, and resolutions
- Participate in IT projects including migrations, deployments, and upgrades
- Assist with cybersecurity best practices, endpoint protection, and security awareness initiatives
- Collaborate with senior engineers to resolve complex technical issues
- Provide professional and timely communication with clients and internal teams
QualificationsRequired
- 2+ years of IT support, help desk, MSP, or systems administration experience
- Strong knowledge of Windows 10/11 and Microsoft 365
- Experience with Active Directory and user administration
- Understanding of TCP/IP networking, DNS, DHCP, and VPN technologies
- Excellent troubleshooting and customer service skills
- Strong written and verbal communication abilities
- Valid driver's license and reliable transportation
Preferred
- Experience in a Managed Service Provider (MSP) environment
- Knowledge of Azure, Intune, Entra ID, and SharePoint
- Experience with RMM and ticketing platforms
- Familiarity with backup and disaster recovery solutions
- CompTIA A+, Network+, Security+, Microsoft, or similar certifications
Benefits
- Competitive hourly compensation ($25-$30 per hour DOE)
- Paid Holidays
- Health Insurance Options
- Professional Development and Certification Reimbursement
- Career Growth Opportunities
- Collaborative Team Environment
Why Join Us?
You'll gain hands-on experience across a wide range of technologies while working with a team committed to technical excellence and outstanding customer service. This role offers significant opportunities for career advancement into Systems Engineering, Cloud Engineering, and Cybersecurity positions.
Pay: $25.00 - $30.00 per hour
Application Question(s):
- Have you worked in a Managed Services Provider (MSP) environment?
- Do you have reliable transportation for occasional client site visits?
- Do you currently hold an active CompTIA A+ Certification?
Work Location: In person
