Job description
Overview
The primary role of a Best Western Northwest Lodge hotel front desk agent is to deliver outstanding customer service and ensure a positive guest experience. This includes tasks such as checking guests in and out, managing reservations, addressing inquiries, and resolving any issues that may occur. As the initial point of contact for guests, they are essential in creating a welcoming and efficient atmosphere within the hotel.
In the duties and responsibilities section, you can outline what your new hire at the Best Western Northwest Lodge Hotel can anticipate in their role and the qualities they need to excel. It should also illustrate how the position contributes to the broader organization. Common responsibilities for a Best Western Northwest Lodge Hotel Front Desk Agent include:
Duties and Responsibilities Best Western Northwest Lodge Hotel Front Desk Agents include:
- Warmly greet and assist guests in a positive and friendly manner.
- Maintain a consistent presence at the front desk.
- Conduct check-ins and check-outs efficiently.
- Complete the required checklist specific to each shift.
- Handle billing, post charges, and manage payments.
- Oversee room availability, create reservations, and answer phone calls.
- Possess a general knowledge of the local area.
- Anticipate guest needs, identify issues, and respond promptly.
- Communicate effectively with guests and other team members.
- Coordinate with housekeeping staff regarding room status and guest requests.
- Secure guest information, keys, and cash drawer.
- Comply with Garner Hotel standards and promote brand loyalty.
- Ensure cleanliness of the front desk and lobby areas.
- Multitask and prioritize duties for maximum efficiency.
- Maintain a professional appearance in dress and demeanor.
- Perform additional duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Preferred customer service experience.
- Preferred experience in the hotel industry.
- Ability to stand for 8 hours (accommodations available for all ADA qualified candidates).
- Availability to work weekends.
- Ability to lift up to 30 pounds.
- Strong interpersonal, organizational, and problem-solving skills.
- Computer literacy.
- Strong written and verbal communication skills.
Health insurance benefits are available to full-time employees after 60 days of Hire.
If you are passionate about providing outstanding service and thrive in an organized office environment, we encourage you to apply for this rewarding opportunity as a Front Desk Agent.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount at other Best Western locations
Schedule:
Experience:
- hotel: 1 year (Preferred)
Location:
- Boise, ID 83705 (Preferred)
Shift availability:
- Night Shift (Preferred)
- Evening Shift (Preferred)
Ability to Commute:
- Boise, ID 83716 (Required)
Work Location: In person
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
