Front Desk Receptionist – North Hill Cleaners
Job Overview
We are seeking a friendly, dependable, and detail-oriented Front Desk Receptionist to join our North Hill Cleaners team. As the first point of contact for customers, you will be responsible for providing excellent service while accurately receiving, tagging, organizing, and returning garments.
The ideal candidate is organized, comfortable working in a fast-paced environment, and able to handle customers’ clothing with care. Previous dry-cleaning experience is helpful but not required; training will be provided.
Responsibilities
- Greet customers warmly and provide prompt, professional service
- Receive garments and household items for dry cleaning, laundering, pressing, alterations, and other services
- Carefully inspect incoming items for stains, damage, loose buttons, valuables, and special-care requirements
- Accurately count, tag, and enter garments into the point-of-sale system
- Record customer preferences, stain details, special instructions, and requested completion dates
- Explain available services, pricing, turnaround times, and garment-care recommendations
- Provide customers with accurate claim tickets and estimated pickup dates
- Process cash, credit card, and other customer payments
- Arrange completed orders on designated racks in ticket-number or customer-name order
- Match completed garments to the correct tickets and perform a basic quality check before customer pickup
- Retrieve orders efficiently and confirm that all items are present before releasing them
- Answer phone calls and assist customers with questions, pricing, and order-status updates
- Address customer concerns professionally and refer complex issues to management
- Maintain accurate customer and order records
- Keep the front counter, garment racks, and customer areas clean, organized, and welcoming
- Assist with opening, closing, and other daily store duties as needed
Qualifications
- Previous customer service, retail, front desk, or dry-cleaning experience is preferred
- Friendly and professional communication skills
- Strong attention to detail, particularly when counting, tagging, and organizing garments
- Ability to learn and use a point-of-sale system and basic computer applications
- Basic math and cash-handling skills
- Ability to multitask and remain organized during busy periods
- Dependable, punctual, and able to work independently or as part of a team
- Ability to handle customers’ belongings carefully and respectfully
- Willingness to learn garment types, fabrics, cleaning services, and care requirements
Physical Requirements
- Ability to stand for extended periods
- Ability to reach, bend, and move throughout the front-counter and garment-rack areas
- Ability to lift and carry garment bags, laundry bags, and household items
Join our team and help provide customers with a convenient, friendly, and reliable dry-cleaning experience. If you take pride in staying organized, helping people, and handling every item with care, we would be happy to hear from you.
Pay: Up to $17.00 per hour
Work Location: In person
