SUMMARY
The Circulation Clerk serves patrons by issuing library cards and maintaining registrations; handling all transactions related to the circulation of library materials, assisting in collection development; and creating a helpful, welcoming environment for all library visitors.
12 hour per week, two to three evening (4-7 pm) shifts/week and alternating Saturdays 9-3.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Organization-Wide EXPECTATIONS
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Follows [for supervisors include: and enforces] established Library and personnel policy, procedures and work standards.
- Attends work regularly, on time, and as scheduled.
- Exhibits welcoming, helpful, positive and friendly behavior to all patrons, staff and guests at all times in all communications formats (verbal and non-verbal).
- Maintains confidentiality of sensitive information.
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Regularly monitors Library communication venues including but not limited to employee email, staff bulletin boards and the intranet.
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Participates in meetings, conferences, continuing education, community engagement, and special projects as required by the Elkhart Public Library or as dictated by professional commitment.
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Addresses, or assists in addressing, issues and concerns related to the safety of Library staff and users as well as the security and maintenance of Library buildings and equipment.
Job-Specific ACCOUNTABILITY
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Creates and maintains patron accounts.
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Circulates materials: checks in and out; pulls and routes holds, etc.
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Handles financial transactions at circulation desk and public copiers.
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Performs opening and closing task as assigned.
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Selects materials and/or performs collection maintenance as assigned, with oversight from the appropriate collection manager(s) and approval of the department head.
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Provides customer service at the Circulation Desk and at other public desks in the library.
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Performs designated administrative and/or clerical duties per specified Work Instructions.
WORK CONDITIONS
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Full-time/Part-time (including evenings and weekends)
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Frequent local travel, occasional long distance travel
QUALIFICATIONS
EDUCATION and/or EXPERIENCE
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Minimum of High School Diploma or equivalent required
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Prior library experience preferred
KNOWLEDGE, SKILLS and ABILITIES
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Ability to deal tactfully and courteously in person and on the telephone with people of all ages in a business and public service context, and with professional colleagues
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Ability to learn and adapt
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Basic clerical, computer and mathematical skills
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A general knowledge of standard office equipment
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Ability to apply common sense understanding to follow written and verbal instructions
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Ability to work independently and as part of a team
LANGUAGE SKILLS
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Above-average written and oral language and communication skills
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Ability to read and comprehend written instructions and business correspondence
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Ability to effectively write routine reports and business correspondences
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Ability to effectively present information and respond to questions from Library personnel and the general public in one-to-one and group situations
PHYSICAL DEMANDS
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Effective communication skills, including the ability to convey information verbally or through other means
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Ability to perform tasks that may require visual and auditory acuity
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Ability to remain in seated or standing position for prolonged periods
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Ability to perform tasks that may require reaching, either independently or with assistance
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Ability to occasionally perform tasks that may involve climbing, balancing, stooping, kneeling, or crawling
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Ability to perform job duties in a variety of environmental conditions, which may include extreme fluctuations in temperature.
- Ability to occasionally lift or move objects weighting up to 40 pounds
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Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the physical functions of this position.
SALARY AND BENEFITS
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See Elkhart Public Library Salary Schedule
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See Elkhart Public Library Personnel eManual
This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. The above statements are not intended to be construed as an exhaustive list of duties and responsibilities that may be performed by a qualified applicant or individual with a disability. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
