Job Summary
Responsible for coordinating the export/import operational activities of the branch office maintaining competitiveness. Handle and coordinate customer demands working cooperatively with Sales and the Branch Manager.
Duties & Functions
Essential:
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Generate air or ocean bills of lading and supporting export documentation to insure freight can be exported.
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Contact trucking companies to arrange for pickup of customers freight.
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Receive freight in warehouse and perform TSA safety checks.
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Label freight for export.
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Contact air and ocean carriers to book export shipments.
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Close consolidations.
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Review procedures and implement TSA safety regulations as developed by the Head Office.
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Arrange for import documentation pickup at the airlines.
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Review immediate Transport documents for US Customs.
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Contact outside Customs Brokers to coordinate that import freight is cleared in a timely manner.
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Correspond with NNR Japan and other overseas agents.
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Provide the customer with quotations when sales staff is no present.
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Provide the sales staff with market research.
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Generate proposals for the sales staff.
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Assist sales staff with correspondence, faxes, etc.
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Contact present customers who have not shipped regularly to determine shipping status.
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Contact import customers to relay arrival information.
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Assist with the collection of customer accounts.
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Conduct telephone sales to prospective customers.
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Update airline rates for sales department files.
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Contact customers following sales to ensure ongoing customer satisfaction, provide flight details, maintain and review letters of credit and resolve any complaints.
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Set up and maintain customer files.
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Perform other duties as requested by management.
QUALIFICATION STANDARDS
Education & Experience:
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Minimum requirement High School diploma or GED.
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Thorough knowledge in international freight forwarding operations both Air and Ocean.
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Proficient with Microsoft Office applications.
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Forklift safety certification.
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Ability to use basic math skills to calculate freight, storage, duty and other charges.
Physical requirements:
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Flexible and long hours sometimes required.
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Medium work - Exerting up to 50 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull or otherwise move objects.
