A high-end Beverly Hills oculofacial plastic surgery practice is hiring a full-time Patient Care & Surgical Coordinator.
This is a front-office leadership and patient-conversion role for someone who is polished, organized, warm, and comfortable guiding patients through a premium plastic surgery experience.
This is not a basic receptionist position. The right person will help manage the full patient journey from first phone call to consultation, quote, deposit, surgery scheduling, and follow-up.
Responsibilities include:
- Answering calls, texts, and emails promptly and professionally
- Speaking with prospective surgery patients
- Explaining consultation fees, scheduling consults, and collecting photos
- Sending quotes and following up with patients after consultations
- Helping patients choose surgery dates and submit deposits
- Coordinating pre-op instructions, consents, medical clearance, medications, and post-op visits
- Maintaining an organized schedule and patient pipeline
- Providing a warm, luxury-level patient experience
- Supporting before-and-after photo workflow, reviews, and media consent process
- Working closely with the surgeon and clinical support staff
Ideal candidate:
- Experience in plastic surgery, dermatology, LASIK/Premium IOL practice, medspa, cosmetic dentistry, concierge medicine, or another high-touch patient-facing environment
- Excellent phone, text, and email communication skills
- Comfortable discussing pricing, quotes, deposits, and scheduling
- Highly organized and detail-oriented
- Able to follow up consistently without being pushy
- Professional appearance and demeanor
- Comfortable working in a small, growing practice
- Reliable, proactive, and able to take ownership
Strongly preferred:
- Plastic surgery, LASIK/Premium IOL practice, high-end Dermatology, and/or relevant experience
- Experience with high-ticket elective procedures or services
- Experience using EMR, CRM, scheduling, phone, or payment systems
- Bilingual is a plus but not required
Schedule:
Full-time, in-office position in Beverly Hills
Monday–Friday schedule
Compensation:
$24–$40/hour depending on experience
Performance bonus eligibility available after training period
To apply:
Please send your resume and a brief note answering the following:
- What experience do you have in plastic surgery, dermatology, high-end Ophthalmology, medspa, dental, or concierge medicine?
- Are you comfortable discussing pricing and collecting deposits from patients?
- What makes you excellent on the phone?
- Are you available full-time in Beverly Hills?
Pay: $24.00 - $40.00 per hour
Benefits:
Application Question(s):
- Do you have experience in plastic surgery, dermatology, LASIK/Premium IOL, medspa, cosmetic dentistry, or concierge medicine?
- Are you comfortable discussing pricing and collecting deposits?
- Are you available full-time in Beverly Hills?
- Describe a time you followed up with a lead or patient and helped them move forward.
- What hourly rate are you seeking?
- What has you looking for a new opportunity at this point?
- What specific EMR, scheduling, payment, and patient communication systems have you used?
Education:
- High school or equivalent (Preferred)
Work Location: In person
