Join Mallard Marketing as a Customer Solutions Associate supporting exciting retail pop-ups and promotional events throughout the Riverside area. As a Customer Solutions Associate, you'll represent affordable wireless products and services, interact directly with customers, and help people discover mobile solutions that fit their lifestyle and budget.
As a Customer Solutions Associate, you'll receive hands-on sales and product training while learning how to create engaging customer experiences at retail locations and community events. The Customer Solutions Associate works face-to-face with customers, answers questions, demonstrates available wireless solutions, and helps guide customers through the enrollment process. Every Customer Solutions Associate contributes to overall sales success by creating positive customer experiences and helping customers find solutions that meet their needs.
Responsibilities of the Customer Solutions Associate
- Represent affordable wireless products and services at retail pop-ups, promotional events, and community campaigns throughout the Riverside area.
- Welcome customers to promotional displays, answer questions, and create meaningful sales opportunities through engaging conversations.
- Demonstrate wireless plans, devices, and promotions while helping customers compare options that fit their lifestyle and budget.
- Guide customers through enrollment, activation, and account setup while creating a smooth and positive sales experience.
- Collaborate with fellow Customer Solutions Associate team members to support event initiatives and team sales goals.
- Build trust through professional customer interactions while maintaining a positive, solution-focused approach.
- Track customer interactions, enrollments, and event activity to support campaign success.
- Participate in ongoing Customer Solutions Associate training designed to strengthen communication, customer engagement, and sales skills.
Qualifications of the Customer Solutions Associate
- A high school diploma or equivalent is preferred.
- Experience in customer service, retail, hospitality, events, or sales is a plus, but not required.
- Comfortable speaking with customers throughout the day in face-to-face environments.
- Strong communication skills with the ability to explain products and services in a clear, approachable way.
- Positive, coachable mindset with an interest in marketing, customer engagement, and sales.
- Enjoys working in energetic retail and promotional event environments.
- Motivated to grow professionally as a Customer Solutions Associate.
If you're looking for an opportunity to build confidence, gain valuable sales experience, and develop your career in customer engagement, apply today to become a Customer Solutions Associate with Mallard Marketing.
Pay: $50,000.00 - $58,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Professional development assistance
Work Location: In person
