Desk/Billing Associate I

TEXAS HEARING INSTITUTE
Houston, TX

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Job Details

Full-time
$15 - $17 an hour
13 days ago

Qualifications

Visitor query response
In-person patient registration
Mail stamping
Spanish
Correspondence management
Mail metering
Health insurance co-pays
Patient question and concern management
HIPAA compliance
Microsoft Outlook
Account maintenance
Phone communication
Payment processing
Spreadsheets
Copy machines
Greeting customers
Word embeddings
Practice management software
Patient demographics
HIPAA
English
Mail distribution
Medical scheduling
Medical administrative support
Medical records
Financial records management
Task prioritization
Fax machines
Debt collection payment plan
Healthcare privacy protection

Full Job Description

Job Title:Front Desk/Billing Associate I

Supervisor:Business Office Director

Texas Hearing Institute (THI) | Houston, TX (On-site)

Schedule:Monday – Thursday: 7:30 am – 5:30 pm Friday: 7:30 am – 3:00 pm 40 hours/week

Compensation:$15-$17

About Us

Texas Hearing Institute is a Houston-based nonprofit dedicated to serving individuals with hearing loss. Our programs include audiology, speech therapy, family services, and the Melinda Webb School. The Business Office team supports all of these programs by keeping operations running smoothly and the organization's billing and front desk duties accurate.

Position Summary

Texas Hearing Institute is seeking a professional, customer-focused Front Desk/Billing Associate I to join our Business Office team. This position serves as the first point of contact for patients and families while providing administrative and revenue cycle support. Responsibilities include patient registration, scheduling support, insurance verification, payment collection, and basic billing functions. This position also provides limited backup support to the Credentialing & Provider Enrollment Specialist by assisting with routine tracking and follow-up activities as assigned.

What You Will Do

Greet patients, families, visitors, and vendors in a professional and courteous manner.

Answer and direct incoming telephone calls.

Respond to patient inquiries and provide exceptional customer service.

Check patients in and out for appointments.

Collect copays, deductibles, outstanding balances, and issue receipts.

Verify and update patient demographic and insurance information.

Ensure all required registration forms are completed.

Maintain confidentiality in accordance with HIPAA regulations.

Monitor reception area to ensure a welcoming and professional environment.

Receive and distribute mail, deliveries, and incoming correspondence.

Verify insurance eligibility and benefits.

Assist with insurance-related inquiries.

Assist with posting payments and documenting payment activity in the practice management system.

Assist with payment plans and collection of outstanding patient balances.

Process billing-related correspondence as assigned.

Maintain accurate patient account documentation.

Perform other billing support functions as assigned.

Provide backup support to the Credentialing & Provider Enrollment Specialist as needed.

What We're Looking For

Bilingual (preferred) - Excellent oral and written communication skills in English and Spanish

Excellent customer service and communication skills.

Professional telephone etiquette.

Strong organizational and time management skills.

Ability to prioritize multiple tasks in a fast-paced environment.

Strong attention to detail.

Ability to work independently and as part of a team.

Basic understanding of insurance verification and healthcare billing.

Basic understanding of credentialing processes preferred; willingness to cross-train in credentialing support functions.

Proficiency in Microsoft Office (Word, Excel, Outlook).

Experience using electronic medical records and practice management systems preferred.

Excellent customer service/patient service skills and great phone etiquette

Professional personal presentation

Team player

Ability to prioritize multiple tasks and responsibilities.

Must be organized and manage time.

“Can-do” attitude and willingness to learn new skills and technologies.

Internet usage for insurance verifications

IMS – onsite training

Working knowledge of Microsoft Office, Word, Excel, PowerPoint, and Outlook.

Use of office equipment, i.e., computers, keyboard, iPad, scanner, fax machine, copy machine and postage meter.

Internet- using the internet for filing claims, gathering information, and communicating.

Spreadsheets- knowledge and ability to create, modify, and electronically transmit.

Schedule and Compensation

Monday – Thursday: 7:30 am – 5:30 pm/ Friday: 7:30 am – 3:00 pm

$15-$17/hr

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