Responsible for providing accurate and timely information and services to all guests in a professional and courteous manner and accurately performing night audit procedures.
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Ensure guests are greeted, checked in and out of the hotel in an efficient, friendly and professional manner.
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Obtain guest identification and credit/check approval as directed by hotel policy.
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Ensure special guest requests are communicated, noted and fulfilled.
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Listen and respond to guest inquiries in a positive and friendly manner.
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Manage and resolve all guest complaints and problems in a professional, courteous and timely manner.
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Answer telephones promptly and courteously. Route calls appropriately.
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Enthusiastically sell property. Offer information and answer questions on special events, property facilities, amenities and any special rate packages.
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Communicate with the next shift to pass on necessary information.
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Complete tasks on daily checklist.
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Adhere to policies regarding handling of employee’s cash bank.
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Post charges to individual room or master accounts.
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Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed.
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Drive Company vans as needed.
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Handle guest mail and messages per established procedures.
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Offer and properly handle requests for wake up calls.
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Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.
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Prepare daily management reports as required
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Complete the update process on the front office system per established guidelines.
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Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer system is ready for the next day’s business.
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Balance and audit all front desk postings and settlement.
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Reconcile food & beverage and miscellaneous revenue sources to the point of sale system, record and adjust entries.
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Perform all other duties as assigned.
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Keep work area neat and organized
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Conduct self in a professional manner at all times.
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Maintain a safe working environment and immediately report all unsafe conditions.
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Maintain a good working relationship with all departments.
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Comply with all policies and procedures set forth by the property Employee Handbook.
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High school diploma or GED.
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Possession of government required licenses or certificates.
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Basic math skills and prior cash handling experience.
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Ability to:
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Handle many tasks at one time and work well under pressure.
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Work with minimum supervision.
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Maintain a professional appearance at all times.
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Work as part of a team.
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Communicate effectively.
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Receive and follow both verbal and written instructions.
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Work any day of the week and any hour.
