Case Manager
Full-time Monday – Friday 2nd shift 4:00pm 12:00am
Position Summary
The Case Manager provides trauma-informed case management, advocacy, crisis intervention, and resource coordination to survivors of domestic violence, sexual assault, stalking, human trafficking, and other crimes. This position supports survivors residing in emergency shelter and transitional housing programs by increasing safety, accessing essential services, overcoming barriers, and achieving long-term stability and independence. The Case Manager works collaboratively with survivors to identify strengths, establish goals, develop safety plans, and connect with community resources while promoting empowerment and self-determination.
Case Management and Advocacy
- Provide survivor-centered, trauma-informed case management, advocacy, crisis intervention, and safety planning services.
- Conduct intake assessments to identify client needs, strengths, risks, and service goals.
- Develop and maintain individualized service plans that address safety, health care, legal needs, financial stability, education, housing stability, and long-term independence.
- Provide ongoing case management and supportive services to participants residing in the agency's transitional housing program.
- Meet regularly with transitional housing participants to assess progress toward goals, address barriers to stability, and support successful transitions to permanent housing.
- Assist transitional housing participants in accessing community resources, public benefits, health care services, legal advocacy, transportation, childcare, and other supports necessary to maintain stability.
- Monitor client progress, maintain regular contact, and revise service plans as needed.
- Conduct periodic home visits and wellness checks with transitional housing participants as required by program policies and funding requirements.
- Support clients in developing life skills, increasing self-sufficiency, and achieving individualized goals.
- Provide information, referrals, and advocacy related to community resources and victim services.
- Assist survivors in navigating systems and accessing resources while promoting self-determination and empowerment.
Shelter and Crisis Services
- Provide coverage for shelter operations assigned, including resident support and crisis intervention.
- Staff the Victims of Crime Helpline as required, responding to crisis calls, conducting screenings and intakes, and providing information, referrals, and emotional support.
- Respond appropriately and effectively to emergencies, crises, and incidents affecting client safety and well-being.
- Provide emotional support and advocacy to shelter residents and hotline callers.
Documentation and Compliance
- Maintain accurate, timely, and confidential client records, case notes, service plans, and program documentation.
- Ensure compliance with VOCA, agency, state, and federal documentation requirements.
- Protect client confidentiality in accordance with agency policies and applicable laws.
Other Duties
- Perform other duties as assigned to support program operations and agency mission.
Qualifications
Education and Experience
- Minimum of an Associate's degree in Human Services, Social Work, Psychology, Counseling, Criminal Justice, or a related field required.
- Minimum of one (1) year of experience in case management, advocacy, human services, or a related field preferred.
- Experience working with survivors of domestic violence, sexual assault, human trafficking, or other forms of victimization strongly preferred.
- Experience providing trauma-informed services preferred.
Knowledge, Skills, and Abilities
- Knowledge of trauma-informed care, victim advocacy principles, and crisis intervention techniques.
- Understanding of domestic violence, sexual assault, stalking, human trafficking, and the impact of trauma.
- Strong communication, interpersonal, problem-solving, and organizational skills.
- Ability to work effectively with individuals from diverse cultural, socioeconomic, and life experiences.
- Ability to maintain professional boundaries, confidentiality, and ethical standards.
- Ability to work independently and as part of a multidisciplinary team.
- Bilingual English/Spanish skills are desirable.
Additional Requirements
- Valid driver's license and reliable transportation.
- Ability to pass required background checks.
Blackstone Valley Advocacy Center is an Equal Opportunity Employer.
We do not discriminate against employees or applicants for employment based on race, religion, gender, sexual orientation, gender identity or expression, disability, age, or country of ancestral origin. We are committed to fostering a diverse, equitable, and inclusive workplace and encourage qualified individuals from all backgrounds to apply.
Pay: From $39,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a vehicle and valid driver's license?
Language:
Work Location: In person
