Job Summary
The Inside Sales Representative is responsible for supporting the growth of JDS Services by generating new business, maintaining relationships with current clients, and providing exceptional customer service. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks while maintaining a professional and positive attitude. Office hours are Monday - Friday, 8 am - 5 pm.
Responsibilities
Sales Support
- Process estimates and quotes submitted by the outside sales team.
- Follow up on outstanding quotes and estimates to support sales conversion.
- Convert approved estimates into accurate purchase orders.
- Track and manage active estimates and open orders within the JobBOSS system.
- Connect new customer opportunities to the outside sales team.
Order Management
- Send purchase orders to vendors and confirm timelines and delivery.
- Follow up with vendors supplying tooling to JDS customers and provide timely updates to internal teams.
- Ensure that customer orders are fulfilled accurately and in a timely manner.
- Maintain consistent communication with both sales and vendor partners to support job progress
System Training & Usage
- Complete required training on JobBOSS software.
- Use JobBOSS platform efficiently to manage estimates, POs, and vendor communications.
Experience
- Previous call center experience or roles involving outbound calling is highly preferred.
- Proven ability in sales or customer support roles with excellent communication skills in English; bilingual abilities are a plus.
- Familiarity with Microsoft Office applications such as Word, Excel, and Outlook for data management and reporting.
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Demonstrated problem-solving skills in customer service scenarios, ensuring positive client experiences.
- Technical proficiency in computer systems, typing speed, and data entry accuracy is essential.
- Experience in handling customer inquiries via phone communication with professionalism and courtesy.
General Support
- Provide administrative support to the operations and sales teams as directed.
- Assist with additional duties assigned by ownership
Vendor Growth
- Visit machine & fabrication shops to develop a relationship with JDS
- Send drawings to machine & fabrication shops to obtain quotes & lead times
- Work with Operations to ensure payment terms are established
- Bring any and all additional vendor relationships as needed to JDS
Join us as an Inside Sales Representative and become part of a vibrant team dedicated to delivering top-tier service while advancing your career!
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
