Concierge Attendant
Stratton Amenities is a full-service concierge and hospitality solutions provider, delivering refined, hotel-inspired services to luxury residential communities. Our mission is to create exceptional, welcoming experiences for our associates, residents, and clients.
We are seeking engaging, attentive, and highly professional individuals to join our team as a Concierge Attendant at a luxury residential high-rise in Austin, Texas. The ideal candidate has a genuine passion for hospitality, enjoys resident and guest interaction, and takes pride in creating a memorable first impression at every arrival.
Position Qualifications
- Excellent verbal and interpersonal communication skills
- Strong situational awareness with sound judgment and problem-solving abilities
- A high level of professionalism, pride, and ownership in both the role and the property
- Ability to respond promptly, courteously, and effectively to resident and guest needs
- Minimum of two (2) years of experience in hospitality, customer service, or a front-facing service role
- Naturally welcoming demeanor with exceptional guest service skills
- Organized, proactive, self-motivated, and dependable with a positive attitude
- Neat, polished, and professionally groomed appearance
- Ability to remain calm, think clearly, and make quick decisions in a fast-paced environment
Key Responsibilities
- Provide a warm, professional welcome to residents, guests, and visitors
- Create a seamless arrival and departure experience, assisting with bags, packages, umbrellas, and curbside needs
- Maintain a visible and professional presence at the building’s main entrance
- Ensure the front entry and lobby areas are clean, orderly, and inviting at all times
- Monitor front entrance activity to support resident safety and building security
- Manage pedestrian and vehicle flow at the front drive, including rideshare coordination, deliveries, and authorized vendor access
- Communicate clearly and professionally in person, by phone, and via radio
- Collaborate with the concierge and management teams to support daily building operations
- Assist with package handling and delivery coordination as needed
- Provide directions, local recommendations, and general assistance with a polished, guest-focused approach
- Uphold confidentiality and adhere to all building policies and service standards
Additional Requirements
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Comfortable working outdoors in varying weather conditions
Experience Preferences
- Background in hospitality, luxury residential, customer service, or high-end retail environments
- Demonstrated commitment to delivering elevated guest experiences
Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to fostering meaningful connections within a culture of service.
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
