Join Our Healthcare Team
We are seeking an experienced, professional, and compassionate Medical Front Desk Receptionist to become the welcoming face of our busy medical practice. As the first point of contact for our patients, you will play a vital role in delivering exceptional customer service while ensuring the smooth operation of our front office.
If you are organized, detail-oriented, and thrive in a fast-paced clinical environment, we encourage you to apply.
Responsibilities
- Welcome patients and visitors with professionalism and compassion.
- Complete patient check-in and check-out procedures accurately and efficiently.
- Schedule, confirm, and coordinate appointments using Electronic Health Record (EHR) systems and Phreesia.
- Answer incoming telephone calls, address patient inquiries, and direct calls appropriately.
- Maintain accurate patient records while ensuring HIPAA compliance.
- Verify insurance eligibility and enter insurance information correctly.
- Obtain prior authorizations for diagnostic testing and medical procedures.
- Collect copayments, deductibles, and outstanding patient balances.
- Perform general administrative duties, including filing, data entry, scanning, and correspondence.
- Maintain an organized and efficient front office while supporting providers and clinical staff.
Qualifications
Required
- High school diploma or equivalent.
- Minimum of 2 years of experience as a medical receptionist or front desk coordinator in a healthcare setting.
- At least 2 years of experience with insurance verification.
- At least 2 years of experience scheduling patient appointments.
- Proficiency with Electronic Health Record (EHR) systems and standard Microsoft Office applications.
- Excellent communication, customer service, and organizational skills.
- Ability to multitask while maintaining accuracy in a fast-paced medical office.
- Strong understanding of HIPAA regulations and patient confidentiality.
Preferred
- Certification in medical administration or a related field.
- Experience in family medicine or pediatrics.
- Knowledge of medical terminology and ICD-10 coding.
- Experience obtaining insurance prior authorizations.
What We're Looking For
The ideal candidate is dependable, professional, patient-focused, and committed to providing outstanding service. You should be comfortable managing multiple priorities, working collaboratively with a healthcare team, and creating a positive experience for every patient.
Schedule: Day Shift (Required)
Work Location: In person – Bloomfield Hills, MI 48302
If you're passionate about patient care and enjoy working in a collaborative healthcare environment, we'd love to hear from you. Apply today and become an important part of our dedicated medical team.
Pay: $17.00 - $18.75 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Medical scheduling: 2 years (Required)
- Insurance verification: 2 years (Required)
- family medicine: 2 years (Required)
- Pediatrics: 2 years (Preferred)
- Medical terminology: 2 years (Required)
- Patient Centered Medical Home: 1 year (Preferred)
- patient care: 2 years (Preferred)
Work Location: In person
