Freight Forwarding Sales Representative – (FFSR) is responsible for increasing the sales of Freight Forwarding and logistics services for dry goods, pharma and perishables. He/She must bring a book of business and self-source new business, from foreign locations. This key role must be able to produce the volume necessary to maintain a consistent flow of business.
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Introduce LCX Freight services to potential customers.
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Manage accounts from point of sale to payment follow up.
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Maintain a high volume of profitable business, with high frequency to ensure a continues flow of shipments.
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Self-source customers utilizing various methods, including cold calling.
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Regularly communicate with existing and new clients.
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Build and maintain profitable customer relationships.
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Execute and close all sales calls.
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Work closely with the Operations Team and other departments to ensure a top-of-the-line customer experience.
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Communicate with management on a regular basis regarding market status, hurdles, and needs.
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Enter sales and customer management into the company's ERP.
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Attention and resolution of customer complaints / suggestions.
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Hold specific knowledge regarding international and domestic freight forwarding, operations, as well as staying current on market trends.
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Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective customers.
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Create and drive a sales plan that successfully meets sales goals and initiatives.
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Utilize internal tools to negotiate market freight rates for customers.
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Exude the highest level of customer service to both internal and external customers and set the expectations that the task given will be completed to their satisfaction.
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Identify and pursue new business opportunities, associations, and markets to promote sales growth.
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Maximize profit through pricing strategies and effective sales tactics.
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Function as a brand ambassador, promoting the values of the company to clients and partners.
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Participate in team meetings, providing sales reports and forecast information to management, as necessary.
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Set and track personal sales goals on a regular basis using company’s CRM.
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Any other misc. task or duties as requested by management.
QUALIFICATIONS:
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3 - 5 years of freight forwarding sales experience.
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The ability to generate new sales revenue independently.
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Ability to work independently and as part of a team.
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Ability to build relationships.
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Demonstrated organization and prioritization skills. Able to keep self and others organized.
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Excellent writing skills.
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Excellent people skills. Ability to communicate clearly and in a professional manner with all employees, vendors, and clients.
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Exceptional diligence.
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Fully bilingual (English/Spanish – written and spoken)
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Proficient in MS Office (word, excel and power point.)
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Salesforce basic knowledge preferred.
