Help Members Find Solutions. Protect the Credit Union. Make a Difference.
Come join our 2025 Houston Chronicle Top Workplace team!
At Openland Credit Union, our Collections team does more than collect payments—we help members navigate financial challenges and find solutions that put them back on the path to success. We're looking for a Collections Officer who is confident, compassionate, and motivated by helping people while protecting the financial health of the credit union.
In this role, you'll work directly with members to resolve delinquent accounts, establish payment arrangements, and identify solutions that benefit both the member and the credit union. Every day brings new challenges, opportunities to problem-solve, and the chance to make a meaningful impact.
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High school diploma or GED required
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Six months to two years of similar or related experience, including time spent in preparatory positions.
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Strong communication and relationship-building skills.
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Ability to handle difficult conversations with professionalism, empathy, and confidence.
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Excellent problem-solving and negotiation abilities.
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Strong organizational skills with the ability to manage multiple accounts and priorities.
What You'll Do
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Ensures that collection activity is both within credit union policy and all relevant guidelines
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Responsible for monitoring and maintaining assigned accounts and member calls, account adjustments, disputes, reconciliations, and payment processing.
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Accountable for reducing delinquency for assigned accounts.
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Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
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Arranges and agrees on alternative apyment schedules for delinquent and charged-off accounts with members.
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Effectively works and maintains assigned collection queues.
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Provides member service regarding collection issues.
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Completes the required number of calls per dayas defined by the Vice President of Collections.
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Analyzes financial situations of delinquent borrowers; makes recommendations to repossess collateral, initiate foreclosure or take legal action when other arrangements to bring the loan current are unsuccessful.
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Provide customer service to all branch/member needs related to non-collection accounts.
Work Environment & Physical Demands
The physical and environmental conditions listed below are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
This position involves:
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Sitting or standing for extended periods
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Occasional walking, reaching, bending, kneeling, or crouching
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Use of hands for handling objects or tools, and engaging in repetitive motions
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Lifting or moving up to 20 pounds occasionally
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A typical office environment with moderate noise levels and no exposure to outdoor weather
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other legally protected status.
Why Openland Credit Union?
At Openland, we're committed to creating exceptional experiences for both our members adn our employees. As a multiple time Top Workplace winner, we invest in our people, promote growth from within, and foster a culture build on collaboration, service, and innovation.
