Starboard Management LLC is seeking for a General Manager at Philadelphia location. This is a Best Western Plus Hotel 107 rooms in total. Candidates with Visual Matrix and Best Western experience is preferred.
The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He/she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to their management team and front line associates. Qualified candidate must be a committed, dedicated and an experienced individual that shares a commitment to superior quality, service, and are honest and passionate about providing high standards with great results!
Full Job Description
- Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.
- Meet or exceed established goals. Maximize room revenues and achieve Revenue Growth and RevPAR goals.
- Develop and monitor the performance of financial and operational plans/budgets and sales & marketing plans for the hotel. Control labor and expenses in all areas of operations. Generate well-written commentary and correct departmental control issues.
- Generate and execute capital expenditure plans for capital improvements to enhance the assets of the company and elevate brand loyalty.
- Oversee the guest service function to ensure guest complaints are resolved appropriately and that service recovery gestures are made in order to ensure complete guest satisfaction. Achieve and maintain overall satisfaction scores as determined by the company.
- Ensure that brand standards are met in all areas of the hotel; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.
- Ensure the development and implementation of programs and events that foster a positive work environment, e.g., new employee orientation, employee recognition programs, harassment-free workplace training, etc.
- Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Ensure a safe and secure environment for guests, associates, and hotel assets. Achieve established Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.
- Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.
- Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.
- Interact with outside contacts: Guests - to ensure their total satisfaction; Owners and/or Principals - regarding operational updates and current issues; Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. ; Regulatory agencies - regarding safety and compliance matters; Other contacts as needed (Professional organizations, community groups, local media)
- Perform other duties as assigned.
Qualifications:
- At least 5 years of hotel experience and at least 2 years of hotel management experience.
- Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Ability to Relocate:
- Philadelphia, PA 19107: Relocate before starting work (Required)
Work Location: In person
