New Concepts Management Group is currently seeking candidates for our Homeowner Relationship Manager position. The Homeowner Relationship Manager is the frontline customer support for our business focusing on aiding our clients and working alongside our Property Management teams. We are a small, local business with an incredible team culture.
We offer a solid benefits package which includes health, dental, vision, employer premium contribution, health savings account, employer paid life and disability insurance, and 401k matching.
Responsibilities and Duties include:
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Providing excellent customer service to homeowners via phone, email, and homeowner portal. This includes providing balance and payment information, homeowner portal assistance, entering work order information, as well as answering general questions regarding the HOAs and their Rules and Regulations.
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Intermittent front desk duties
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Other duties as assigned
Qualifications and skills:
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Positive energy and love of teamwork
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Excellent oral and written communication skills
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Experience with Microsoft Office, especially Outlook, Word, and Excel
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Strong work ethic, reliability, and organizational skills
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Customer Service experience strongly preferred
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Ability to work with a wide range of people of diverse backgrounds
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Ability prioritize independently
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Passion for learning, fun, and being part of an amazing team
Reliable Transportation
Authorized to work in the US
Willing to undergo background check in accordance with state law
