Veterinary Assistant / Client Service Representative
Gerber Small Animal Hospital – Niagara Falls, NY
Full-Time | $16.00–$19.00 per hour (based on experience) | Veterinary Experience Preferred, but We Will Train the Right Person
At Gerber Small Animal Hospital, we believe exceptional veterinary care starts with exceptional people.
We are a privately owned, woman-owned small animal veterinary practice dedicated to providing compassionate, high-quality medicine while building lasting relationships with our clients and their pets.
As a small, close-knit team, every employee plays an important role in our success. Here, your positive attitude, compassion, and dedication won't go unnoticed—they'll make a meaningful difference to our patients, our clients, and the people you work alongside every day.
This is a cross-trained position. Depending on the daily schedule and the needs of the hospital, you'll spend some shifts serving as our Client Service Representative at the front desk and other shifts working alongside our veterinarian and Licensed Veterinary Technicians as a Veterinary Assistant. If you enjoy variety, teamwork, and building lasting relationships with both people and pets, you'll feel right at home.
If you're looking for a practice where your contributions are valued, your voice is heard, and your work truly matters, we'd love to meet you.
- Privately owned, woman-owned practice—not corporate
- Small, supportive team where every voice matters
- Pay: $16.00–$19.00/hour based on experience
- Cross-training opportunities to expand your knowledge and skills
- Continuing education encouraged and supported
- Collaborative culture focused on teamwork, compassion, and exceptional patient care
- Meaningful relationships with clients, patients, and coworkers
On Client Service Representative shifts, you will:
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Welcome clients and create a friendly, compassionate first impression
- Answer phones, schedule appointments, and assist clients with questions
- Check patients in and out while maintaining accurate medical records
- Process payments and communicate clearly with clients regarding appointments and services
- Help ensure the front office operates efficiently while delivering exceptional customer service
On Veterinary Assistant shifts, you will:
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Assist the veterinarian and Licensed Veterinary Technicians during examinations, treatments, and procedures
- Safely restrain patients and assist with diagnostic testing
- Help care for hospitalized patients and monitor their comfort
- Prepare examination rooms, treatment areas, and equipment
- Maintain a clean, organized, and well-stocked hospital
- Work collaboratively with the medical team to provide outstanding patient care
No matter where you're scheduled, you'll be an important part of a team dedicated to providing exceptional care for every patient and outstanding service for every client.
We're looking for someone who:
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Has veterinary experience or customer service experience in a fast-paced environment. Veterinary experience is preferred, but we are happy to train the right individual who is eager to learn.
- Has a genuine passion for helping animals and the people who love them.
- Enjoys interacting with people just as much as caring for animals.
- Remains calm, organized, and professional during busy or stressful situations.
- Thrives in a fast-paced environment and can comfortably transition between front office and patient care responsibilities.
- Is dependable, detail-oriented, and takes pride in their work.
- Demonstrates compassion, professionalism, and a positive attitude.
- Enjoys working collaboratively as part of a close-knit team.
- Is eager to learn, grow, and take initiative.
We believe skills can be taught, but kindness, dependability, a strong work ethic, and a willingness to learn are what make someone a great fit for our team.
- Competitive pay: $16.00–$19.00/hour based on experience
- Health insurance
- Paid time off
- Paid holidays
- Paid sick time
- 401(k) with a 4% employer match
- Continuing education support
- Employee pet care discount
- Uniform allowance
- Supportive, collaborative work environment
- Opportunities for professional growth and career development
- Full-time
- Monday through Friday
- Primarily daytime hours, with the potential for 1–2 evening shifts per week in the future
- 8–10 hour shifts
Corporate medicine isn't for everyone.
At Gerber Small Animal Hospital, you'll be more than just another employee—you'll be a valued member of a veterinary family. We believe the best patient care comes from a team that communicates well, supports one another, and genuinely enjoys working together.
As a small practice, every team member has the opportunity to make a meaningful impact. Whether you're welcoming a nervous client, assisting with patient care, or helping your teammates through a busy day, your work directly contributes to the experience our clients and patients receive.
We're looking for someone who wants more than just a job. We want someone who wants to become part of a team that values kindness, dependability, continuous learning, and treating every patient and client like family.
If you're looking for a workplace where you'll be respected, supported, encouraged to grow, and empowered to make a difference every day, we'd love to hear from you.
