Front Desk Assistant
Human Services, Inc. is a recovery driven community behavioral health center and homeless diversion and prevention provider that has been serving the Chester County community for more than 50 years. HSI's Mission is to provide comprehensive behavioral health services to adults, children and adolescents with serious mental illness and co-occurring disorders and provide housing sustainability programs to local families. Human Services, Inc. remains committed to serving as an industry leader in providing quality care that is most responsive to the needs of the individual in the most appropriate, less intrusive manner.
Position Status: Part-time/22.5 hours per week/Non-exempt/permanent
Work Schedule: Mon/Tues/Wed 8:00 am to 4:00 pm or 9:00 am to 5:00 pm
Position Location: Thorndale, PA
The Front Desk Assistant duties include:
- Answering telephones and directing calls to the correct recipients
- Checking in people receiving services for their respective appointments
- Verifying insurances using various web-based platforms
- Collecting and processing payments according to company policies
- Various administrative functions including but not limited to placing appointment reminder calls to confirm upcoming appointments, providing administrative assistance to professional staff working in any outpatient location, reconciling daily cash, credit cards receipts and checks, track and check-in medication samples from pharmaceutical sales reps, scheduling pharmaceutical sales rep lunches etc.
- Use company email to communicate with other employees throughout the organization.
- Notifying team members of a patient’s no show and take action to fill the slot.
- Filling in at other locations including our Coatesville and Oxford locations when needed
- Other duties as assigned by the Office Manager.
The following clearances are required: FBI/Child Abuse History/PA Criminal History/PA Driver’s License. Employees must maintain a valid driver's license and current automobile insurance.
Minimum Qualifications
- High school diploma/GED.
- 1 year of previous administrative assistant/receptionist or customer service experience required.
- Have a thorough knowledge of recovery and wellness philosophy.
- Have a working knowledge of issues faced by those who experience serious mental illness.
- Have strong managerial, organizational and time management skills.
- Must possess the ability to communicate effectively both orally and in writing.
- Establish positive working relationships with staff, community partners and the individuals you work with.
- Relate positively with colleagues and representatives of other agencies.
- Have the ability to recognize and be sensitive to cultural and ethnic differences.
- Must be able to safely perform essential job functions with or without reasonable accommodations
- Human Services, Inc. is an Equal Opportunity Employer. HSI is committed to a fair and equitable hiring and selection process free from discrimination based upon race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status.
Job Type: Part-time
Pay: $17.50 per hour
Benefits:
- 401(k)
- Employee assistance program
- Life insurance
- Parental leave
- Referral program
Ability to Commute:
- Thorndale, PA 19372 (Required)
Ability to Relocate:
- Thorndale, PA 19372: Relocate before starting work (Required)
Work Location: In person
