JOB
This position is primarily responsible for providing financial services for the Child Support Agency. This includes reviewing daily reports and processing adjustments for monies that are not distributed by the State Disbursement Unit, providing customer service for KIDS Account inquiries, and entering Court Orders into the KIDS State Computer System. This position requires a high attention to detail, the ability to work within deadlines, and the ability to explain complex financial transactions to the public.
SCHEDULE
Division: Child Support
Days: Monday - Friday
Work Hours: 8:00 am - 4:30 pm
Hours Per Shift: 8
Shifts Per Pay Period: 10
Position FTE: 1.00
Applications are being accepted from current County employees as well as members of the public. EXAMPLE OF DUTIES
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Input information on Non-Title IV-D (NIVD) cases and respond to limited case-related questions.
Issue income withholding orders to employers.
Research the daily, weekly and monthly suspense reports provided by the state and take appropriate actions within federal timelines.
Refund money to payers when court ordered obligations have been paid for the month or are paid in full.
Adjust accounts to reflect amount of prorated child support due when a child emancipates or a case closes mid-month.
Move court ordered periodic payments to comply with State and Federal hierarchy.
Interpret and enter court orders into the KIDS system and initiate or amend income withholding orders. Locate employers in Department of Industry, Labor and Human Relations (DILHR) when not provided in a court order. Adjust accounts to reflect the court order in KIDS. Mail copies of Child Support Agency orders to the parties of a case.
Audit cases to confirm or adjust account balances.
Research payments using KIDSTAR and work with the WI SCTF regarding discrepancies with posted payments.
Attend court hearings to prepare interim financial summaries. Interact with the Family Court Commissioner and Judges when in court for motion and contempt hearings.
Process work lists from Child Support Caseworkers and automated work lists from the KIDS Computer System.
Greet walk-in consumers, answer the phone, answer questions and provide direction or forms when possible.
Interact with attorneys, consumers, general public and staff from other departments to provide them with information regarding paying and receiving child support.
Research financial questions using the resources provided by the State of Wisconsin.
Serve process papers to consumers in the office and Walworth County Jail or Huber Dorm.
Back up the other Administrative Clerk III positions, including intake referrals from Economic Support and Children’s Services of the Walworth County Health & Human Services Department.
Assist with development of new procedures to meet changing state mandates.
Assist with training new staff.
Participate in staff meetings.
Demonstrate a commitment to county safety and risk management efforts.
SUPPLEMENTAL INFORMATION
TO INCLUDE:
Formal Walworth County Electronic Application
Education and Experience Review
Oral Department Interview
Reference Check
Background Check
Post Offer Physical Exam
Drug Screen
Other job-related tests may be required.
