Company Overview
LaFarge Truck Center is a family-owned diesel, automotive, body, and tire repair facility built on a simple promise: integrity, dependable service, and quality workmanship in every repair. We believe our customers deserve honest communication, expert repairs, and the confidence that their vehicles are safe and reliable when they leave our shop.
Our team takes pride in treating every vehicle with the same level of care and attention we would give our own. Whether we’re performing routine maintenance or complex diagnostics, we are committed to delivering exceptional service while fostering a workplace where employees are respected, supported, and encouraged to grow. If you’re looking for a career with a company that values craftsmanship, teamwork, and doing the job right the first time, we’d love to have you on our team.
Role Summary
La Farge Truck Center is seeking a friendly and customer-focused Parts Coordinator to join our growing team. In this role, you will serve as a point of contact for customers seeking parts, accessories, and general repair information. This position is responsible for delivering exceptional customer service by building lasting relationships, accurately identifying customer needs, assisting with coordinating parts procurement, and supporting the service team to ensure repairs are completed efficiently.
The ideal candidate is friendly, organized, and committed to creating a positive experience for every customer. If you take pride in your work, value honesty and integrity, and enjoy working alongside a supportive team, we are looking for you.
Key Responsibilities
- Greet customers in person and over the phone with professionalism and a customer-first attitude.
- Build strong relationships with customers by providing knowledgeable, honest, and dependable service.
- Assist customers in identifying and purchasing the correct parts for their vehicles and equipment.
- Answer questions regarding parts availability, pricing, warranties, and estimated delivery times.
- Coordinate with technicians and service advisors to ensure parts are available for scheduled repairs.
- Order parts from vendors while balancing quality, availability, and cost.
- Receive, inspect, and organize incoming inventory to ensure accuracy.
- Process special orders, returns, warranty claims, and core returns.
- Maintain accurate inventory records and help monitor stock levels.
- Enter purchase orders, invoices, and inventory transactions into the shop management system.
- Help maintain a clean, organized, and professional parts department.
- Support the Parts Manager and assist with general administrative and clerical duties as needed.
Essential Qualifications
- Previous experience in customer service, automotive parts, diesel parts, or a related industry preferred.
- Excellent communication and interpersonal skills with a passion for helping customers.
- Ability to build trust and maintain positive customer relationships.
- Basic knowledge of automotive or diesel truck parts and systems is preferred.
- Strong organizational skills and attention to detail.
- Proficiency with computers and inventory or point-of-sale software.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to lift up to 50 pounds when handling parts and inventory.
Desired Qualities
- Friendly, approachable, and customer-focused.
- Honest and committed to providing exceptional service.
- Strong problem-solving and communication skills.
- Dependable, organized, and detail-oriented.
- Team player who enjoys collaborating with coworkers while creating an outstanding customer experience
Benefits & Perks
We believe great employees deserve a workplace where they can build a rewarding career. At LaFarge Truck Center, you’ll enjoy:
- Competitive hourly pay based on experience
- Overtime opportunities
- Monday through Friday schedule with additional weekend opportunities available
- 401(k) retirement plan
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
At LaFarge Truck Center, we’re more than a repair shop—we’re a team dedicated to keeping our customers safely on the road through honest service, expert craftsmanship, and a commitment to excellence. If you’re ready to take pride in your work and grow your career with a company that values integrity and quality, we’d love to hear from you.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Ability to Relocate:
- La Farge, WI 54639: Relocate before starting work (Required)
Work Location: In person
