TITLE: Clinical Manager
REPORTS TO: Director of Social Work and Community Services
DEPARTMENT: Tenant and Community Services
STATUS: Regular, Full-Time
FLSA STATUS: Exempt
WAGE RANGE: $130,000 - $145,000/year
GRANT FUNDED: Yes
UNION POSITION: No
LOCATION: Ambassador Hotel, 55 Mason Street, San Francisco
SCHEDULE: Hybrid 4 days onsite, 1 day remote; On-call Weekends and Holidays
POSITION SUMMARY
TNDC’s Clinical Manager, Supportive Housing Services provides leadership, and support and clinical expertise to TNDC’s Social Work Unit to improve the wellbeing and health of vulnerable tenants across our portfolio of family, senior, and single adult properties across San Francisco. The Clinical Manager, Supportive Housing Services will guide TNDC to improve prevention and early intervention of behavioral health crises, expand access to substance abuse and mental health treatment, and strengthen our front-line social work staff capacity to provide high-quality supportive services that meet the needs of our most vulnerable tenants. This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
ESSENTIAL DUTIES
Clinical Leadership & Team Support
- Provide clinical leadership, consultation, and guidance to social work teams supporting formerly homeless adults, families, and seniors across TNDC’s supportive housing communities
- Coach and mentor front-line staff on crisis intervention, behavioral health stabilization, case consultation, and best practices
- Lead complex case conferences and critical incident reviews to improve outcomes and strengthen service delivery
- Support staff development through ongoing clinical training, mentorship, and professional guidance
Program & Systems Improvement
- Help improve systems, policies, and workflows related to behavioral health support, early intervention, and crisis prevention
- Strengthen intake, assessment, referral, and documentation practices across programs
- Identify gaps in behavioral health access and build stronger pathways to community-based services and treatment providers
- Partner with TNDC leadership on initiatives tied to Medi-Cal/CalAIM partnerships and supportive services expansion
Cross-Functional Collaboration
- Work closely with supportive housing teams, community providers, and leadership to create more coordinated, tenant-centered care
- Help shape organizational strategies that improve housing retention, resident wellbeing, and long-term stability
- Contribute to the growth and development of TNDC’s Social Work Internship Program
What Makes This Role Unique
- Opportunity to influence behavioral health systems at an organizational level
- High-impact leadership role without requiring heavy direct caseload management
- Collaborative, mission-driven culture focused on housing stability and community wellness
- Ability to create meaningful change for vulnerable populations across San Francisco
- Blend of clinical strategy, mentorship, training, and program development
- Work with highly dedicated social work and supportive housing teams
REQUIRED QUALIFICATIONS
- Master’s degree in Social Work, Counseling, Psychology, or related field
- Active California licensure as an LCSW, LMFT, LPCC
- At least four (4) year’s experience in a supportive housing setting providing clinical services to individuals experiencing homelessness, serious mental illness, substance use disorders, or complex behavioral health needs
- Experience mentoring, training, or guiding social work/case management teams
PREFERRED QUALIFICATIONS
- Prior training, certification and experience in performing involuntary holds (5150’s).
- Have held an LCSW for at least two years and be in good standing to supervise an ASW.
- Knowledge of residential property management, building systems, and housing quality standards.
- Bi-lingual or fluent in Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English, or Russian-English.
ADDITIONAL REQUIREMENTS
Physical Requirements:
- Ability to operate office equipment such as personal computers and calculators.
- Ability to coordinate eyes, hands, and fingers in performing word processing, writing, reading, and similar tasks.
- Ability to lift 15-20 pounds.
- Visual acuity is necessary to review documents.
- Hearing acuity sufficient to use telephone and communicate with tenants, and staff.
- Ability to perform sedentary to light physical work involves sitting most of the time.
Environmental Adaptability:
- Ability to work in an office environment.
- Ability to travel to various work sites as needed.
Mathematical Ability:
Ability to add, subtract, multiply, divide, and calculate decimals, ratios, percentages, and fractions.
Language and Communication Ability:
- Ability to comprehend and correctly use informational documents, including policy and procedure manuals and contracts.
- Ability to communicate effectively with residents, coworkers and staff at all levels, third-party services managers and directors, government officials, both verbally and in writing.
- Ability to keep abreast of internal and external changes in policy, regulations, methods, operations, etc. as they apply to the delivery of services to tenants.
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.
