Business Consultant - Insurance, Worksite, & Institutional Technology

MassMutual -
Springfield, MA

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Job Details

Full-time
$92,800 - $121,800 a year
11 hours ago

Benefits

Commuter assistance
Caregiver leave
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
401(k) 10% Match
Bereavement leave

Qualifications

Enterprise software
IT experience within insurance industry
Bachelor's degree

Full Job Description

Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

Job Description

Business Consultant

Insurance, Worksite, & Institutional Technology

Full Time, Springfield MA (Hybrid)

The Opportunity

We are seeking a Business Systems Analyst to support systems requirements and solution definition across insurance product development programs. This Business Systems Analyst role will partner with Product, Operations, Architecture, Engineering, Quality Assurance, Delivery, and vendor teams to translate business objectives into clear, actionable requirements that support the successful delivery of new and enhanced insurance products.

The Team

The Insurance, Worksite, & Institutional Technology organization supports the technology capabilities required to design, launch, enhance, and service insurance products across Life, Annuity, Disability, and related product lines. The team works across policy administration, new business and underwriting, illustrations, product rules and calculations, data integrations, digital experiences, correspondence, reporting, and downstream operational platforms. The Business Systems Analyst will contribute to successful delivery by producing high-quality requirements, clarifying system impacts, supporting solution alignment, and helping reduce downstream rework.

The Impact

This position is accountable for analyzing business needs, documenting systems requirements, supporting solution definition, and ensuring requirements are clear, testable, and aligned to product development outcomes. The role supports cross-functional initiatives from discovery through implementation by helping teams understand current-state processes, future-state needs, system impacts, dependencies, data considerations, and acceptance criteria. Success requires strong analytical skills, insurance domain knowledge, collaboration, attention to detail, and the ability to communicate effectively across business and technology stakeholders.

Key Responsibilities

Elicit and document requirements: Work with business SMEs, product owners, technology teams, and vendors to gather, analyze, document, validate, and maintain business and systems requirements for insurance product development initiatives.
Translate business needs into system-ready detail: Convert product strategies, business rules, product specifications, operational needs, and regulatory considerations into clear business requirements, functional requirements, user stories, use cases, process flows, interface needs, data requirements, and acceptance criteria.
Analyze system and process impacts: Assess upstream, downstream, data, integration, operational, reporting, and customer experience impacts across the insurance technology ecosystem.
Support solution definition: Partner with solution architects, product owners, engineering teams, QA, vendors, and platform teams to clarify requirements, evaluate solution options, identify dependencies, document assumptions, and support design decisions.
Use AI to improve productivity: Apply AI-enabled tools to accelerate first drafts, improve documentation consistency, summarize requirements inputs, identify potential gaps, and explore practical ways to improve effectiveness across the team while applying appropriate review and quality controls.
Facilitate working sessions: Lead or support discovery sessions, requirement reviews, process walkthroughs, design discussions, defect triage conversations, and sign-off preparation with business and technology stakeholders.
Manage requirement clarity and change: Identify requirement gaps, ambiguity, conflicts, and scope changes; document impacts and raise risks, issues, decisions, and open questions to the appropriate project or program leads.
Support testing and validation: Partner with QA, UAT, business SMEs, and engineering teams to ensure test scenarios and acceptance criteria validate business outcomes and integrated system behavior.
Maintain traceability and documentation quality: Keep requirements, decisions, assumptions, dependencies, open items, and acceptance criteria organized, current, and traceable throughout the delivery lifecycle.
Communicate status and risks: Provide concise updates on requirements progress, open questions, risks, decisions needed, and readiness for design, development, testing, and implementation activities.

Primary Deliverables

Business requirements and systems requirements documentation for insurance product development programs
Functional requirements, user stories, use cases, acceptance criteria, business rules, and process flows
Current-state and future-state workflow, data, integration, and system impact documentation
Requirement readiness inputs, open-item logs, assumptions, constraints, dependencies, and decision records
Impact analysis for scope changes, defects, risks, dependencies, and downstream system impacts
Solution-support materials, including options, considerations, tradeoffs, and recommendations for review by project and technical leads
UAT and end-to-end testing support artifacts, including scenario inputs, acceptance criteria, and requirement-to-test alignment
Concise status updates on requirements progress, risks, decisions, and readiness for design, development, testing, and implementation

Minimum Qualifications

Bachelor's Degree.
5+ years of experience in Business Analysis, Business Systems Analysis, Product Analysis, Systems Analysis, or a related technology delivery role.
2+ years of experience supporting insurance technology initiatives, preferably across Life, Annuity, Disability, Underwriting, Policy Administration, Product Administration, Illustrations, Billing, Claims, or related insurance operations.

Preferred Qualifications

7+ years of progressive business analysis or business systems analysis experience in a technology delivery environment.
Working knowledge of insurance product development processes, product specifications, state filing considerations, regulatory impacts, and product launch readiness.
Experience documenting requirements for systems, integrations, vendor platforms, or cross-functional delivery initiatives.
Strong understanding of the software delivery lifecycle, including discovery, requirements, architecture and design, development, testing, implementation, and production support.
Experience creating business requirements, functional specifications, user stories, use cases, process flows, data needs, interface impacts, and acceptance criteria.
Ability to facilitate requirements discussions, resolve ambiguity, ask effective questions, and work collaboratively across business and technology teams.
Strong communication, analytical, problem-solving, organization, and documentation skills.
Experience with Agile, hybrid, and waterfall delivery models, including backlog refinement, sprint planning, release planning, and structured governance.
Experience with policy administration systems, underwriting platforms, illustrations, product/rules engines, data integrations, correspondence platforms, reporting, or advisor/customer-facing digital capabilities.
Experience working with third-party vendors, managed service partners, enterprise shared service teams, and distributed delivery teams.
Familiarity with tools such as Jira, Confluence, ServiceNow, Visio, Miro, Excel, PowerPoint, SQL, or comparable analysis and delivery tools.
Professional certification such as CBAP, CCBA, PMI-PBA, CSPO, SAFe, Six Sigma, or similar is a plus.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes

A collaborative environment where perspectives are welcomed

Access to learning, development, and internal networks that support continuous growth and skill-building over time

Employee-led communities and forums that foster connection, learning, and inclusion across the organization

A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

#LI-RK1

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $92,800-$121,800

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to build a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below.

Paid Time Off

In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.

Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.

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