Role
Under the supervision of the Sales Manager, the Warehouse Manager is primarily responsible for supervision of the warehouse and delivery staff and management of the general storage and material handling duties related to the warehouse. This includes loading and unloading vehicles and trucks, handling materials within warehouse and to/from loading area, verifying materials shipped against the pick list, maintaining warehouse and showroom cleanliness, maintaining displays and sample placement, and maintaining miscellaneous supply levels.
Responsibilities
Receiving
Meet drivers at the loading dock and assure that they log in their deliveries.
Check deliveries to make sure they are in good shape and as noted on the shipping manifest, and compare them to the purchase orders.
Record merchandise delivered into the warehouse on a computer system.
Store merchandise in the warehouse and record the location of storage.
Vendor Returns and Other Shipping
Pull merchandise from the warehouse or showroom floor.
Recognize differences in product vendor names, material identifications, and styles
Wrap and label merchandise for shipping.
Load merchandise on trucks.
Update inventory records.
Determine appropriate means of packaging materials.
Determine correct freight charges relative to weights.
Material Management/Storage
Operate forklift to move merchandise to be picked up to convenient staging location.
Operate forklift to place or remove merchandise from storage racks.
Maintain inventory in the racking system.
Maintain warehouse and showroom order and cleanliness.
Insure samples are labeled and displayed properly on the showroom floor immediately upon arrival.
Computer System Updates
With the Showroom Manager, review warehouse and inventory management policies.
Enter and update warehouse and inventory records.
Requirements
Effective Communications—Gets and gives information, verbally and in writing, to build both internal and external relationships while achieving results.
- Listen well to others, without interrupting unnecessarily.
- Speaks clearly and persuasively.
- Write clearly.
- Solicits and responds appropriately to questions.
- Makes effective presentations in both one-on-one and group situations.
- Reads, analyzes and interprets general business periodicals, professional journals, or technical procedures.
Customer Centered—Commits to taking actions that best serve customers and benefits the business. Goes the extra mile to do what it takes to reach and exceed customer expectations.
- Assesses customer needs.
- Anticipates customer concerns proactively.
- Develops creative solutions to customer problems.
- Is mindful of the effect of our behavior and decisions on customer satisfaction.
Focus & Drive—Continually seek opportunities to make improvements and to do what is necessary to help the business reach peak performance. Displays a high level of energy.
- Take initiative to improve performance.
- Displays a “Can-do” attitude.
- Works to overcome obstacles.
- Does whatever it takes to close the deal, while displaying the principles and values of the company.
- Follow every project to its completion.
Teamwork & Collaboration—Works cooperatively & collaboratively with others. Acts positively to support the success of the overall Flooring America/ Flooring Canada Team
- Is objective and open to others’ point of view.
- Helps others to succeed.
- Encourages individual efforts to succeed.
- Accepts feedback from others.
Ethics—Demonstrates behaviors that reflect a high degree of integrity including upholding the company’s values, inspiring the trust of others, and treating others with respect. Follows through on commitments, accepts responsibility, and follows policies and procedures.
- Inspires the trust of others.
- Treats others with respect and consideration.
- Follow through on commitments.
- Accepts responsibility for their own actions.
- Follows policies and procedures.
- Upholds the values and principles of management.
Problem Solving, Planning, Organization, and Follow-up—Uses critical thinking to plan, organize, and solve problems in a logical and systematic manner to accomplish desired results.
- Collect and interpret data.
- Suggests alternative solutions.
- Uses reason even when dealing with emotional topics.
- Performs tasks accurately and thoroughly.
- Completes tasks correctly and on time.
- Prioritizes and plans work activities.
- Uses time efficiently.
- Follows up on all customer matters.
Results
Interpersonal skills—Relates to others, listens for understanding, asks questions for clarity, and conducts a conversation with the customer that builds credibility and leads to positive business results.
- Develops relationships of mutual trust.
- Approaches others in a tactful manner.
- Maintains confidentiality.
- Keeps emotions under control.
- Receives, evaluates and responds to new ideas.
Maximizes Team Effectiveness—Demonstrates ability to lead teams to achieve business results by selecting the right talent, getting the most out of each team member, leveraging the synergy of people working together, and creating team confidence and enthusiasm.
- Builds a strong team by selecting the right talent.
- Leverages the sales and service skills of each team member.
- Leverages the synergy of people working together.
- Creates team confidence and enthusiasm.
- Leads by example.
- Fosters a team atmosphere.
- Keeps team members informed at all times.
- Holds team members accountable for their contribution to the team.
Coaches and Develops Others—Enjoys leadership and excels at working with others in a helpful, purposeful way to increase their competence, confidence and capability to make significant contributions.
- Works to increase the competence and confidence of his/her team members; to inspire and motivate others to perform well.
- Demonstrates confidence in self and others.
- Objectively observes staff performance.
- Assesses statistical data and observations to identify professional strengths and development opportunities.
- Provides appropriate reinforcement and recognition for effective skill use.
- Uses communication skills to create collaborative conversations when targeting development plans and opportunities.
- Identifies ineffective skill use while maintaining and enhancing the associate’s self-esteem.
- Construct effective development plans.
- Sets and maintains follow-up dates for continuous improvement.
Warehouse management—Demonstrates the fundamentals of warehouse management, overseeing safety, equipment, and workflow.
- Observes safety and security procedures.
- Reports potentially unsafe conditions.
- Uses equipment and materials properly and educates others to do the same.
- Works with accuracy and thoroughness.
- Conserves organizational resources.
- Look for ways to improve and promote quality.
- Meets productivity standards.
- Completes work in a timely manner.
- Works quickly and safely.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Experience:
- Warehouse experience: 1 year (Required)
- Forklift: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Wyoming, MI 49509: Relocate before starting work (Required)
Work Location: In person
