POSITION SUMMARY
ATMUp is looking for an experienced and dedicated ATM Service Technician II to join our team. In this role, you will ensure the functionality, security, and maintenance of Automated Teller Machines (ATMs). As a trusted ATM Service Technician II you will be responsible for diagnosing and resolving minor and major hardware and software issues, implementing security protocols, providing technical support to customers, and performing routine maintenance tasks. Additionally, you will program and install ATMs at customer locations; replacing, relocating, and removing ATMs as required. You will be the face of ATM Upasyouwill visit customer locations, in a company provided vehicle, to replenish cash and media, complete minor repairs in the field, and ensure that the ATM is in good working order and looking like new, prior to leaving the location. The ATM Service Technician II is instrumental in delivering high-quality service to clients and customers. The ideal future team member will be hard working, detail oriented, and possess excellent technical skills; along with the ability to manage multiple tasks efficiently.
ABOUT ATMUP
ATMUp is a full-service ATM Provider. We became the fastest growing ATM ISO in the nation from our multifaceted services and ATM setup options that exceed our customers’ needs. We provide convenience and unconditional support so consumers can withdraw money at the drop of a dime. Learn more about ATMUp atATM-Up.com
OBJECTIVES
● Diagnose and resolve hardware and software issues according to manufacturer guidelines, leveraging skills in troubleshooting error codes and performing necessary repairs.
● Accurate and efficient cash loading of ATMs
● Replace faulty components, update software, and perform preventive maintenance to prevent breakdowns and ensure continuous operation.
● Follow schematics and technical manuals to perform repairs and installations
● Provide field service support by safely driving company vehicles to customer locations, ensuring timely delivery.
● Program, install, relocate, and remove ATMs with proficiency in setting up and maintaining digital signage, Bitcoin Machines, and kiosks.
● Maintain detailed documentation of troubleshooting and repairs, ensuring accurate records and efficient communication within the team.
● Organize and manage parts inventory and company tools efficiently to support operational readiness and minimize downtime.
● Implement security protocols to safeguard cash and prevent unauthorized access, including installing and programming ATM locks.
● Prepare cash replenishment reports for management and clients, track machine performance, and identify recurring issues for resolution.
● Collaborate with team members to improve processes and customer satisfaction.
● Explain ATM functionalities, troubleshoot transaction problems, and educate clients on security best practices when needed.
● Assist in the onboarding and training of new Service Technicians.
● Maintain inventory, stock and cleanliness of company vehicles.
● Perform other duties as assigned.
COMPETENCIES
● Mechanical, technological, and electrical aptitude to navigate menu management functions and troubleshoot ATM parts effectively.
● Strong problem-solving skills and attention to detail, capable of identifying types of ATMs and addressing specific technical issues.
● Effective communication and customer service abilities to interact professionally with clients, merchants, and tech support.
● Exceptional organizational and time management skills, ensuring tasks are completed efficiently and on schedule.
● Ability to interpret written instructions and documents.
● Proficiency with smartphones, navigation systems, and applications, supporting field operations and customer service.
● Ability to work independently while adhering to company protocols, demonstrating initiative and reliability in field service operations.
● Excellent attention to detail and ability to take direction
● Capability to train new team members on operational best practices, ensuring consistent service excellence.
● Physical endurance necessary to lift, move, and handle equipment, including performing physical tasks like installing and programming ATM locks.
EDUCATION ANDEXPERIENCE
● Technical school training is a plus.
● Proven experience as an ATM service technician or similar role.
● Minimum 4 years of experience as an ATM service technician or in related roles, including experience in armored car operations and ATM systems.
● Valid firearms permit or ability to meet applicable regulatory requirements.
● US driver’s license with clean Motor Vehicle Report (MVR), required.
PHYSICAL REQUIREMENTS
● Ability to work in varied environments, both indoor and outdoor, exposed to different weather conditions.
● Ability to lift and move 50 pounds or more.
● Ability to move 100 pounds or more, using an Appliance Dolly.
● Ability to use hand and power tools.
● Ability to stand, squat, kneel and sit for extended periods of time.
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, ATM Up recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Altamonte Springs, FL 32701 (Required)
Ability to Relocate:
- Altamonte Springs, FL 32701: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person
