This position is an excellent entry point for anyone interested in careers in social work, behavioral health, counseling, case management, human services, or community outreach, providing real-world exposure, professional skill development, and the opportunity to make a direct impact in the community.
This internship at the Navigation Center offers students a hands-on introduction to the social services field through meaningful, front-line experience. Interns assist with clerical and administrative tasks, help coordinate client transportation, and serve as the first point of contact for individuals accessing services. Throughout the internship, students gain valuable experience working alongside clients facing challenges such as addiction, mental illness, homelessness, and financial hardship.
Under close supervision, serves as the primary contact to the public and county employees for inquiries and questions; performs a variety of clerical office, receptionist, and office assistance duties to create, store, retrieve and archive files and records; works closely with department personnel to complete daily tasks; and provides administrative clerical support to the overall operation of the department.
The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
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Provides courteous customer service, assistance, and direction to visitors.
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Assists customers with forms and department documents.
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Answers telephone in timely and polite manner: determines nature of the calls; responds to requests for information; takes and delivers messages or routes calls to the appropriate individual.
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Files all department documents in an efficient, accurate, and timely manner.
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Demonstrates ability to maintain confidentiality of department documents.
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Receives and distributes mail; delivers and picks up inter-office mail.
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Handles faxes and responds to e-mails in an appropriate and timely manner.
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Maintains files and related documentation as required.
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Utilizes department software to perform daily tasks and special assignments.
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Assists with ordering and/or picking up office supplies; assists in maintaining and updating office supply inventory.
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Provides administrative support and assistance to department personnel with special assignments.
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Performs other related duties as assigned.
