Description:
FW Logistics is an experienced logistics service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.
Location: 4251 St Clair Ave, East St Louis, IL 62203
Hours: M-F 07:00AM~03:30PM
Pay: $22.00 hr
Essential Duties/Responsibilities:
-
Represent FW Logistics in a courteous and professional manner at all times.
-
Proactive communications with customers regarding the services delivered by the Company.
-
Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
-
Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
-
Ensure accurate order entry and release of the same information to staff as needed.
-
Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
-
Prompt follow-up to ensure that appropriate changes are made to resolve customer issues.
-
Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
-
Verify the accuracy and completeness of information that appears questionable.
-
Other duties as assigned
Requirements:
- Accountable – demonstrating individual accountability, which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done.
-
Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
-
Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
-
Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
-
Intermediate Microsoft Outlook, Word, and Excel skills.
-
Ability to write reports, business correspondence, and read/interpret documents.
-
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
-
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
-
Ability to communicate verbally and in writing effectively
Education and Experience:
-
Minimum: High School diploma or equivalent and 2 years in a customer service account management role
Physical Requirements:
-
Use a computer, telephone, and other office equipment.
-
Sit for extended periods of time, up to 8 hours a day if required.
-
May require walking primarily on a level surface for periodic periods throughout the day.
-
May include lifting up to 25 pounds occasionally.
Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.Benefits:
-
Competitive salary
-
Paid weekly via W2 & Direct Deposit
-
Health, dental, and vision insurance plans
-
401K w/ 4% match Retirement savings plan
