Operations Manager
KV3 Logistics LLC – Amazon Delivery Service Partner (DSP)
Job Type: Full-Time
Schedule: Monday–Friday | 10:30 AM–7:00 PM
Location: On-Site – Amazon Delivery Station
Reports To: DSP Owner / General Manager
Compensation: Competitive salary based on experience + performance incentives
Job Summary
KV3 Logistics LLC, an Amazon Delivery Service Partner (DSP), is seeking an experienced, highly motivated Operations Manager to lead and oversee our daily delivery operations.
The Operations Manager is a senior leadership position responsible for managing people, performance, compliance, safety, fleet readiness, and operational execution. This individual will oversee the leadership team and play a critical role in ensuring KV3 Logistics consistently meets or exceeds Amazon's operational and performance standards.
We are looking for a leader who thrives in a fast-paced, high-accountability environment, communicates effectively, solves problems quickly, and knows how to develop people while driving measurable results.
This is a hands-on leadership position. The Operations Manager is expected to be visible, engaged, and actively involved in the operation—not managing exclusively from behind a desk.
Key ResponsibilitiesDaily Operations & Execution
- Oversee daily DSP operations from start to finish.
- Ensure operational initiatives, expectations, and changes are properly communicated to drivers and leadership.
- Monitor daily operations in real time and proactively resolve issues before they impact performance.
- Ensure operational commitments and assigned tasks are completed accurately and on time.
- Maintain an organized, structured, professional, and efficient delivery operation.
- Identify potential operational challenges and develop solutions before they become larger problems.
Leadership & Team Management
- Directly oversee Assistant Operations Managers, Lead Driver Trainers, Safety Managers, and other operational leadership.
- Establish and maintain clear expectations for leadership performance, productivity, communication, and professionalism.
- Hold leadership team members accountable to company standards.
- Provide consistent coaching, feedback, training, and development.
- Build a positive workplace culture centered around accountability, teamwork, professionalism, and respect.
- Proactively monitor staffing levels and workforce needs.
- Work with leadership week over week to identify operational gaps and drive measurable improvement.
- Develop leaders capable of independently managing their areas of responsibility.
Performance Metrics & Amazon Scorecard
- Drive the operation toward consistent Fantastic Plus scorecard performance.
- Review and analyze KPIs, scorecards, driver performance, safety data, and operational metrics.
- Identify performance trends and areas requiring improvement.
- Develop and execute measurable action plans for underperforming areas.
- Ensure managers and drivers understand the metrics they are responsible for achieving.
- Hold appropriate team members accountable for executing performance improvement plans.
Amazon Compliance & Safety
- Monitor Amazon DSP communications, compliance updates, policy changes, and network requirements.
- Ensure new policies and operational requirements are implemented accurately and on time.
- Maintain compliance with Amazon requirements regarding safety, driver conduct, uniforms, vehicles, and operational procedures.
- Maintain operational readiness for Amazon audits, evaluations, and compliance reviews.
- Promote a strong safety culture throughout the organization.
- Ensure leadership consistently communicates and enforces company and Amazon safety standards.
Fleet, Equipment & Facility Management
- Ensure delivery vehicles are properly parked, organized, maintained, and ready for daily operations.
- Coordinate fleet readiness with appropriate leadership personnel.
- Identify vehicle or equipment issues that could impact operational capacity.
- Oversee operational inventory, including uniforms, safety vests, batteries, chargers, scanning equipment, and station supplies.
- Maintain a clean, safe, organized, and professional work environment.
Financial & Cost Management
- Manage operations with a strong focus on efficiency and responsible cost control.
- Monitor operational expenses and identify unnecessary spending.
- Make financially responsible decisions regarding staffing, equipment, inventory, and operational resources.
- Balance cost management with safety, employee experience, and operational performance.
- Proactively communicate budget concerns and potential cost risks to ownership.
Process Improvement
- Identify inefficiencies and develop solutions that improve productivity and execution.
- Create systems and processes that strengthen communication, organization, accountability, and scalability.
- Document important operational procedures and standard operating processes.
- Ensure leadership staff are properly trained on company procedures.
- Continuously evaluate how the operation can become safer, more efficient, organized, and productive.
- Help build an operation capable of sustaining excellent performance as the company grows.
Required Qualifications
- Previous leadership or management experience in a fast-paced, high-volume environment.
- Strong written and verbal communication skills.
- Demonstrated ability to lead and develop employees and other managers.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Strong analytical, critical-thinking, and problem-solving abilities.
- Experience working with KPIs, scorecards, productivity goals, or other measurable performance standards.
- Experience overseeing safety, compliance, or operational procedures.
- Ability to hold employees accountable while maintaining professionalism and a positive workplace culture.
- Comfortable using email, spreadsheets, reporting systems, and operational technology.
- Reliable transportation and consistent punctuality.
- Ability to work on-site for the required schedule.
Preferred Qualifications
- Previous experience in logistics, transportation, warehousing, distribution, or last-mile delivery.
- Previous Amazon Delivery Service Partner (DSP) experience.
- Experience managing delivery drivers or a transportation workforce.
- Familiarity with Amazon DSP systems, tools, scorecards, safety programs, or delivery operations.
- Experience managing a large hourly workforce.
- Experience developing managers, supervisors, or team leads.
Amazon DSP experience is preferred but not required. Candidates with strong leadership experience in other high-volume operational environments are encouraged to apply.
What We Expect From Our Leaders
At KV3 Logistics LLC, leadership is more than a job title. Our managers are expected to set the standard for the teams they lead.
Our Operations Manager must:
- Arrive prepared, on time, and ready to lead every day.
- Communicate clearly, consistently, professionally, and respectfully.
- Follow through on commitments.
- Hold themselves and others accountable.
- Address performance problems quickly and constructively.
- Remain composed and solutions-focused under pressure.
- Make decisions based on what is best for the operation, employees, customers, and business.
- Be willing to step in and help the team when necessary.
- Continuously look for opportunities to improve.
- Lead by example.
Work Environment
This is an active, on-site management position within a fast-paced delivery station environment.
The Operations Manager will regularly interact with drivers, managers, vehicles, loading areas, and station personnel. Candidates should be comfortable spending significant portions of the workday on their feet and moving throughout the operation.
The position may involve exposure to outdoor weather conditions, delivery vehicles, loading areas, and other conditions normally associated with transportation and logistics operations.
Reliable attendance and punctuality are essential requirements of this position.
Why Join KV3 Logistics LLC?
KV3 Logistics LLC is an independently owned Amazon Delivery Service Partner focused on building a delivery operation recognized for performance, professionalism, safety, accountability, and employee development.
We believe strong operations begin with strong leadership. Our goal is to create an environment where expectations are clear, employees are treated professionally, managers are empowered to lead, and strong performance is recognized.
As an Operations Manager with KV3 Logistics LLC, you will have the opportunity to:
- Take ownership of a major delivery operation.
- Lead and develop managers and delivery associates.
- Implement processes and improvements that have a measurable impact.
- Work in an environment where accountability and results matter.
- Earn performance-based incentives.
- Develop professionally as the company grows.
- Play a significant role in shaping the culture and future of the organization.
We are looking for someone who does not simply want another management position. We want a leader who takes pride in building great teams, solving difficult problems, developing people, and producing exceptional operational results.
If you are ready to lead from the front and help build a high-performing delivery operation, we encourage you to apply to KV3 Logistics LLC.
Equal Opportunity Employment
KV3 Logistics LLC is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to any status protected by applicable federal, state, or local law.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Work Location: In person
